Ever since I got online in the 1990’s, I have been fascinated with building communities and creating great digital experiences. I was fortunate to turn my passion into a career, helping hundreds of companies connect with their customers to build an engine for engagement, satisfaction, and retention

From a Content Moderator to the Vice President of Customer Experience and Global Community, I have amassed a vast library of knowledge, experience, and wisdom through the benefit of hindsight that I can share to accelerate your initiatives. It’s like strapping on a jet pack.

I’ll guide you from blue sky concept to tangible value with a proven process that’s backed by two decades of experience delivering success at scale. We’ll partner to build a custom strategy leveraging your domain knowledge and my expertise across many facets of community and customer experience.