Five-step Framework for Moderating a Customer Community

Join April MacLean to learn key strategies for effectively moderating your online customer community.
Featured presenter
April MacLean
Founder of Wondry
Featured experts
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Hosted by
Director of Marketing, Bettermode
Date and time
January 24, 2023
12:00 PM EST

Are you struggling to effectively moderate your customer community? Do you feel overwhelmed to maintain a positive and productive community for your customers?

If you're not sure how to tackle these challenges, you're not alone. Many community managers struggle to effectively moderate their customer communities. This can often lead to frustration and disengagement from both customers and staff members.

Our upcoming webinar on the "Five-step Framework for Moderating a Customer Community" offers a solution to these problems. In this session, our expert speaker, April MacLean, will guide you through a proven framework  for establishing clear rules and guidelines, monitoring and moderating the community. This will help you encourage constructive discussion and collect practical insights from members. By the end of the webinar, you'll have the tools you need to create a positive and productive customer community that drives safety and improves engagement.

During this webinar you’ll learn:

  • How to establish clear rules and guidelines
  • Strategies for monitoring the community and addressing any issue that might arise
  • Encouraging respectful and constructive discussion.