Thank you to everyone for joining our inaugural event in the Community Conversations series. In this event, Alex Angel, Chief Community Officer at Commsor, and Erik Martin, VP of Services at Commsor, shared their insights on building a career in community management.
💡 Tip: use the breakdown below to scour through the different topics covered in the panel discussion.
Personal community management journey of Erik and Alex: 00:34 - 02:48
Why invest in community and why bring in a community manager into the team: 02:52 - 05:50
Tangible contributions made by community managers: 05:55 - 09:40
Career path for community managers and top skills: 09:42 - 19:04
Transitioning from customer success to community success: 19:20 - 22:15
Challenges for community managers in day-to-day jobs: 22:18 - 26:14
Outsourcing community management function: 26:35 - 33:00
Tools and resources for community managers: 34:11 - 36:08
Growing in the career ladder for a community manager: 36:20 - 40:00
Growing a community in a regulated industry: 40:15 - 45:26
Things Erik and Alex would tell to their earlier self if they could go back: 45: 31 - 47:51