Why is my site unpublished?
If your site goes unpublished and is only accessible to admins, your usage has likely exceeded your plan limits. To resolve this:
- Check the Service Usage page to identify which resource limit has been surpassed.
- Purchase additional usage to match your needs.
Can I only purchase additional usage to publish my site?
Purchasing additional usage requires an active paid subscription plan. If your usage has exceeded the Free plan limits and you don't have a paid subscription, you'll need to upgrade to publish your site.
Can I purchase add-ons in smaller quantities?
No. Add-ons come in fixed pack sizes to best meet your needs:
- Spaces: packs of 10
- CMS collections: packs of 5
- Storage: minimum packs of 1 TB
- Visitor add-ons: increments of 500,000
Is there a free trial available?
Yes. You can get started with Bettermode on the Free plan, which offers access to features, apps, and integrations without requiring a credit card. You can upgrade whenever you're ready. View details about the Free plan.
How much does Bettermode cost?
Bettermode offers multiple plans designed for different needs. You can choose between monthly or yearly payments—yearly billing includes a 33% discount. Explore our pricing options.
What payment methods do you accept?
We accept credit cards through our Stripe-powered billing system. Enterprise plans may offer additional payment options.
How can I switch my billing cycle?
Monthly to Annual:
- Go to Administration > Billing > Update plan.
- Select a yearly plan.
- Switch to annual billing.
You'll receive an immediate invoice and account credit for any unused monthly time.
Annual to Monthly:
- Go to Administration > Billing > Update plan.
- Select a monthly plan.
You'll receive an immediate invoice and account credit for any unused annual time. Note: Account balances are non-refundable and non-transferable.
Are there special pricing plans for non-profits or educational institutions?
No. Bettermode does not offer dedicated pricing plans for non-profits or educational purposes.
What should I do if I encounter a payment error?
If you experience payment issues, contact your credit card issuing bank for assistance.
Can I pause my subscription instead of cancelling it?
Currently, you cannot pause your subscription. Cancellation is the only option available.
How are add-ons and additional usage billed if I purchase them mid-cycle?
Add-ons and extra usage purchased mid-cycle are pro-rated and billed immediately to ensure seamless service integration.