The Salesforce app synchronizes community member information with Salesforce and allows admins to easily manage and maintain accurate data for their community members. This feature allows admins to map community fields to the Salesforce contact schema, so that information entered into the community is automatically reflected in Salesforce. This ensures that all relevant information is kept up-to-date and consistent across both platforms.
Admins have the flexibility to change the field mappings at any time, so they can easily adjust the synchronization process as needed. This can be especially useful if the community or Salesforce contact schema undergoes any changes.
Overall, this feature makes it easy for admins to manage community member information and keep it in sync with Salesforce, streamlining the data management process and helping to ensure that all relevant information is accurate and up-to-date.
Note: We will have many enhancements to the Salesforce app in the coming months, including ability to have federated search with knowledge articles within the community, and create Salesforce cases from within the community.