Getting Started

Learn the basics of the Bettermode platform.

  • Step 1: Setting up your site

    1. One of the first things that you should do when you create your site is to set up your custom domain or subdomain.

    2. Once you have moved to a custom domain or subdomain, the next thing to do is to ...

  • Step 2: Prepare a Beta Launch

    1. Invite Teammates. Managing a site takes a team effort. Now it's time for you to invite your team so you can collaborate and get all the help to manage the site effectively. You can select from the ...

  • Step 3: Officially launch the site

    1. Prepare a community content calendar per Space for the next quarter (optional).

    2. Invite Members: Use email campaigns and send personalized invitation emails. Encourage members to follow your Member ...

  • Understanding Our Support Scope

    At Bettermode, our goal is to empower your success using our customer community platform and developer toolkit. To ensure you receive the right kind of help, and we set a clear expectation of the ...

  • How to contact the Bettermode Team

    Do you need assistance? This article explains how to contact the Bettermode Team based on the type of inquiry that you have.

    Note: If you have a Community Success Manager please contact them directly ...

  • Forgot your site URL?

    If you are an Admin and forgot the site URL, you can easily find it by following the steps below:

    1. Visit Bettermode’s global login page: https://app.bettermode.com

    2. Enter the email address associated with...

  • Login Issues: Forgot your password

    Learn how to access the site if you forgot your password. If you forgot your password, you can gain access to your account again by following the steps below.

    Reset your password

    1. Access the site URL

    2. ...

  • Access, login, and sign-up options

    Learn what access levels and different registration options Bettermode offers.

    Access:

    • Public: Allows any visitor to view the content posted on the site. By default, a site is set to public. If the user...

  • Change the site access settings

    Site Access is the way members and visitors can view and access the site and its posts. In this article, learn what these Access Settings mean and how to change them.

    Site Access options:

    • Private: Only ...

  • Make the site invite-only

    Admins, Moderators, and Members (when enabled) can invite users to register to the community. Learn more here.

    When Admins enable the Invite-Only option, it means that the only way to become a member ...

  • Add or remove the email login option

    Learn how to add or remove the Email and Password option from your site log-in or sign-up page.

    Turning on the Login & registration with email will allow users to use the regular email and password ...

  • Set password strength requirements

    Adjusting the required password strength settings

    As an admin, you can enforce complex password requirements to protect your users' accounts and meet your organization's compliance needs. You can ...

  • Manage billing and subscription settings

    Accessing your billing details

    On the Billing page, you can view your subscription details, change your community plan, update billing information and payment methods, manage additional seats, and ...

  • Managing default notification settings

    Manage Email Notification Settings for the Site

    Admins can manage the email notifications for the site by going to the Administration > Settings > Notifications.

    As an admin, you can control the type ...

  • Managing SEO settings

    Learn how to manage SEO settings per Post, per Space, and for the entire site.

    Admins can set the SEO, Meta title, Meta Description, and Social Image sharing for posts, spaces, and the entire site. ...

  • Inviting new members

    Learn about invite-only sites, the different ways to invite new members or admins, how to customize the invitations, revoke or re-send the invitation, and check the invitation status.

    Admins, ...

  • Available languages on Bettermode

    In Bettermode, you can host your site in different languages and even make it multilingual. This feature not only allows you to translate the user interface and site emails into different languages ...

  • Use Keyboard Shortcuts

    Bettermode is equipped with keyboard shortcuts so you can do a lot done without touching your mouse. ⌨️

    Note: You'll see cmd/ctrl used a lot below. This indicates command on Mac and control on Windows ...

  • Delete Site

    Site owners can now permanently delete their site directly from the dashboard (app.bettermode.com). This action will remove all the site data, including members, database entries, images, and files. ...

  • Sitemaps

    A sitemap is a crucial component for any website, enabling search engines to efficiently crawl and index your site's pages. Bettermode auto-generates sitemaps for paid communities unless they are ...

  • How to Adjust Your Notification Settings and Preferences

    Bettermode offers customizable notification settings to help users stay updated on important activities without unnecessary distractions. This guide will show you how to adjust your notification ...

  • Secure and Manage External Embedding with Bettermode's Embedding Control

    The Embedding Control feature in Bettermode provides administrators with fine-grained control over whether their site can be embedded in external websites or applications. This feature enhances ...

  • How to Install Bettermode as a Progressive Web App (PWA)

    Overview

    Ever wished you could access your Bettermode community as easily as a mobile app? Installing Bettermode as a Progressive Web App (PWA) solves this by letting you add a shortcut directly to ...

  • AI-Powered Search and Ask AI: Setup guide

    Overview

    Finding information quickly can be challenging. Traditional search systems often struggle with the following limitations:

    • Understanding Context – Keyword-only searches often return irrelevant ...

  • How to RSVP to an Event and Change to a Different Date

    RSVPing to events in Bettermode is fast, flexible, and fully integrated into the community experience. Members can register with a single click, receive confirmation and reminder emails, and sync the ...

  • How to View and Export RSVP Lists

    Tracking RSVPs is a key part of managing your events effectively. With Easy Events, you can easily see who registered for each event, check attendance trends, and export RSVP data for follow-up or ...