Released on November 9th, 2022
Zendesk is one of the most popular subscription-based tools for customer support. A knowledge base created with Zendesk plays a big role in customer self-service and improves the customer experience.
At the same time, your Bettermode community is also a valuable self-service resource center for your customers. They get access to help articles, discuss your product, and ask questions whenever they need any help.
So, what if there was a way to make the self-service experience even better by allowing customers to access your Zendesk knowledge base through your community search? Introducing Bettermode’s Zendesk integration!
Simply install the Zendesk app, connect your Zendesk account, and pick the Zendesk brand directly in the integration settings. Once this integration is enabled, the search result of your Bettermode community will display content from both your community and your Zendesk knowledge base.
Your community members can also simply filter the search results by clicking on the “knowledge base” tab. This is a great way for your customers to find what they need easily and make your customer support even better!
This video features our former brand, Tribe. Since then, Tribe has undergone a rebrand and is now known as Bettermode.
Improvements:
More configuration and control over the federated search feature: Bettermode's Zendesk app has recently introduced a new feature that enhances its functionality by enabling users to filter help articles based on categories. This update aims to improve the overall user experience and make it easier for customers to find relevant information.
What’s next?
In the future, we will improve this integration furthermore to make it even better. Here are some of the features that will be added:
Have a shortcut to create a Zendesk ticket from a post directly within your community
📖 Learn more about this → here