Content is at the heart of your community, and it’s important to keep track of updates and feedback. The Content & Feedback templates help you log deletions, cross‑post updates, and create backups so your team always stays in the loop. These automations minimize the risk of missing critical changes while ensuring content visibility across different channels.
How to Use (Quick Start)
Pick a template below (exact Zap name + full URL from your file).
Open the Zap and connect Bettermode + any required app(s).
Customize targets/filters (which space to post in, which channel to ping).
Test once, then publish the Zap.
Monitor Zapier Task History and tune as needed.
Templates in This Category
If a post is unanswered in Bettermode, create a ticket in Zendesk
- Best for escalating unanswered posts so nothing slips through.
When a post is added to a support space, create a ticket in Zendesk
- Best for auto-creating tickets from posts in your support space.
When a new post is created in a space, send a channel message in Slack for tracking and monitoring
- Best for alerting moderators in Slack when new posts need eyes.
When a certain keyword is mentioned in a post in bettermode, send a direct message to a member/admin
- Best for quietly alerting the right person when sensitive terms appear.
When a new ticket is created in Intercom, create a post in Bettermode
- Best for cross-posting support updates so members see progress.
Key Features
Visible updates: content changes trigger posts/alerts automatically.
Cross-channel alerts: notify your team in Slack.
Simple audit trail: log changes in Google Sheets.
Help Center sync: cross-post help updates for visibility.
Benefits
Fewer blind spots because changes are surfaced instantly.
Less manual posting and copy-pasting for admins.
Clearer accountability with optional logging.
Practical Use Cases
Announce Help Center changes as posts so members see updates right away.
Notify moderators in Slack when content is removed or updated.
Keep a lightweight audit log in Google Sheets for weekly reviews.
FAQs / Troubleshooting
Q: Slack messages aren’t appearing.
A: Reconnect Slack in Zapier, verify the target channel, and retest with a real sample event.
Q: Rows aren’t showing up in Google Sheets.
A: Reconnect Sheets, confirm the spreadsheet/tab, and re-map fields before re-testing.
Q: Help Center posts aren’t syncing.
A: Check access for the Help Center app in Zapier and confirm the Bettermode target space mapping.