A safe and well‑moderated community builds trust, and Effective moderation runs on fast signal, clear ownership, and a reliable trail. This Support & Moderation templates pack turns routine triage into automated flows escalating unanswered posts, DM’ing an admin when sensitive keywords appear, notifying moderators in Slack, and mirroring helpdesk tickets into Bettermode so your team can act quickly and consistently without manual copy-pasting.
How to Use (Quick Start)
Pick a template below (exact Zap name + the URL from your file).
Open the Zap and connect Bettermode + any required app(s).
Customize filters/targets (e.g., which Slack channel, which admin/member to DM).
Test once, then publish Zap
Monitor in Zapier Task History and fine-tune filters/destinations as needed.
Templates in This Category
If a post is unanswered in Bettermode, create a ticket in Zendesk
- Best for escalating unanswered posts so nothing slips through.
When a post is added to a support space, create a ticket in Zendesk
- Best for auto-creating tickets from posts in your support space.
When a new post is created in a space, send a channel message in Slack for tracking and monitoring
- Best for alerting moderators in Slack when new posts need eyes.
When a certain keyword is mentioned in a post in bettermode, send a direct message to a member/admin
- Best for quietly alerting the right person when sensitive terms appear.
When a new ticket is created in Intercom, create a post in Bettermode
- Best for cross-posting support updates so members see progress.
Key Features
Targeted alerts: DM admins/members when flagged keywords appear.
Helpdesk escalation: unanswered or support-space posts become Zendesk tickets.
Moderator visibility: Slack notifications for new or priority posts.
Cross-posting: mirror Intercom tickets into Bettermode for transparency.
Benefits
Faster responses to risky or urgent content.
Fewer blind spots for moderators and stakeholders.
Less manual triage, clearer ownership.
Consistent enforcement with repeatable workflows.
Practical Use Cases
DM an admin when a post mentions “refund,” “urgent,” or other high-priority terms.
Auto-create Zendesk tickets for any post in the “Support” space.
Notify moderators in Slack for every new post in a watchlist space.
Cross-publish new Intercom tickets so members can follow status in Bettermode.
FAQs / Troubleshooting
Q: Zendesk tickets aren’t being created.
A: Reconnect Zendesk in Zapier, confirm the project/fields, and retest with a real post (or restrict triggers to your Support space).
Q: Slack alerts are too noisy, how do we reduce volume?
A: Add a Filter step (e.g., only continue if Space = Support or Tag = urgent) or route to a dedicated moderation channel.
Q: Intercom posts aren’t appearing in Bettermode.
A: Reconnect Intercom in Zapier, ensure the right workspace/app is selected, and confirm the Bettermode target space mapping.