How to contact the Bettermode Team?

Do you need assistance? This article explains how to contact the Bettermode Team based on the type of inquiry that you have.

Note: If you have a Community Success Manager please contact them directly for assistance.

Questions or Issues with the Bettermode platform

If you have questions about Bettermode's product or service, please:

  • post in the Support if you have how-to questions about your Betermode community.

  • or post in Wishlist if you would like to make a suggestion on a new feature or app for the Bettermode Platform.

When posting in the Support or Wishlist Space, please follow these guidelines:

  • Provide a detailed description of the issue or concern and include an appropriate post title, a thoughtful description, and include supplementary visual assets such as screenshots or a screen recording.

  • If your question has been posted before, we encourage you to share your reply or ask additional questions within the existing thread.

Contact Support

If you need assistance with issues relating to your community or need to share sensitive information with the Bettermode Team (for example: need to share app credentials or personal information), please contact the Support Team directly through the Contact Us modal or email us directly at [email protected].

  1. Sign in to your community as an Admin

  2. Click on the profile picture at the top-right

  3. Select the Help & Community tab

  4. Click on the Contact us button

  5. The Contact us modal will pop up, provide a detailed explanation of the issue, and attach screenshots or a recording if possible.

  6. Click Submit.

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