At Bettermode, we aim to empower your success with our customer community solution and developers toolkit. To ensure you receive the support you need and understand the services we offer, we’ve outlined the scope of our technical support below.
1. Our Commitment to You
We are dedicated to providing effective and timely assistance for your general inquiries and operational guidance related to our product. Our goal is to ensure you can fully leverage our platform for your business objectives.
2. Scope of Technical Support
Basic Troubleshooting: Assistance with common issues in the main application.
Navigation Help: Guidance on using features within our toolkit.
Documentation Direction: Referral to specific sections of our comprehensive documentation for detailed queries.
Account Support: Assistance with login, access issues, and account management.
General Inquiries: Addressing questions about the toolkit’s capabilities and basic operational use.
3. Beyond Our Support Scope
We focus our support on the operational use of our product. Therefore, we do not provide in-depth technical support or consultation for API, Webhooks, and custom integration, which includes:
Custom API integration and development.
Detailed guidance on Webhook implementation.
Performance optimization for custom integrations.
Development of custom features using our toolkit.
Consultation on data security compliance for custom integrations.
Guidance on how to embed our platform into other web or mobile applications.
4. Advanced Technical Needs
Expert Consultants: We have a network of trusted third-party consultants who specialize in our platform. They can provide in-depth technical assistance, custom integration services, and strategic consultation. If your needs extend beyond our support scope, our team will happily refer you to an appropriate consultant from our network.
Documentation and Forums: Additionally, our extensive documentation and Devhub community forum are great resources for guidance and peer-to-peer support.
5. Feedback and Continuous Improvement
Your feedback is crucial to us. Please share any suggestions or comments to help us improve our support and resources.
6. Contact Us
For support within our defined scope, you can contact our team as instructed here. For advanced technical needs, access our documentation at developers.bettermode.com, or join discussions in our community Devhub.