Currently, there are four different roles in Bettermode communities that come with different access levels and privileges: Admin, Moderator, Space Admin, and Members.
Admin
Admins have full access to community settings. Admin roles count toward your Staff Seats. Admins can:
Make changes to all community settings
Install/uninstall apps in the community
Access the community analytics
Add staff and change roles for the community users
Access all the capabilities for regular members and moderators
Access to the design studio
Moderator
Moderators have access to moderate content. Moderator roles count towards your Staff Seats. Moderators can:
Edit any content and make sure that the posts are qualified and appropriate.
Hide posts that no longer need to be displayed in the feed for other users.
Edit the tag assigned to each post.
Accept/Reject the request to join a group.
Access to the moderation panel to edit, approve or reject posts.
Learn how to change the user’s role to Admin, Moderator, and Member here.
Space Admin
Space admins can only manage the settings related to the space they are assigned to. Space admins count towards your Staff Seats. That includes:
Adding or removing members to and from the space
Changing the space type to Public, Private, or Hidden (learn more here)
Changing the space settings: Space name, description, image, banner, etc
Accessing the space's moderation panel (pending posts and pending users)
At the moment, Space admins do not have access to space analytics. We will add this in the future.
Learn how to assign admins per Space here.
Member
Members are end-users who are part of the community and they can:
post content
React to a post: reply, like
Join spaces: Join public spaces, request to join private spaces
Edit their profile: manage their account and personal information (learn more here)
Edit their content and replies
See below for a comprehensive list of options available to each user role:
Options
Admin
Moderator
Space Admin
Member
Make changes to community settings
✅
❌
❌
❌
Manage apps
✅
❌
❌
❌
Access to analytics
✅
❌
❌
❌
Manage roles
✅
❌
❌
❌
Create Spaces
✅
❌
❌
❌
Access the Design Studio
✅
❌
❌
❌
Access Audit logs (Enterprise feature only)
✅
❌
❌
❌
Access the Moderation Panel
✅
✅
✅
For assigned Spaces
❌
Edit content
✅
✅
✅
For assigned Spaces
❌
Edit Members' Profiles
✅
✅
❌
❌
Assign Badges
✅
✅
❌
❌
Hide posts
✅
✅
✅
For assigned Spaces
❌
Flag Members
✅
✅
❌
❌
Suspend Members
✅
✅
❌
❌
Delete Members
✅
✅
❌
❌
Manage Space Membership
✅
✅
✅
For assigned Spaces
❌
Manage Space settings (Space name, description, icons, SEO images, etc)
✅
✅
✅
For assigned Spaces
❌
Access Advanced Post options (Lock post, Author, Date and Time)
✅
✅
✅
For assigned Spaces
❌
Adjust Post SEO options
✅
✅
✅
For assigned Spaces
❌
Create Posts
✅
✅
✅
✅
Depending on Space permissions
Reply to posts
✅
✅
✅
✅
Depending on Space permissions
React to posts
✅
✅
✅
✅
Depending on Space permissions
Join Spaces and request to join private Spaces
✅
✅
✅
✅
Edit your Profile
✅
✅
✅
✅
Edit your own posts and replies
✅
✅
✅
✅
Report Members and Posts
✅
✅
✅
✅