How Schoolhouse Built + Launched a Community in Less than a Week
Bettermode has allowed us to rapidly experiment with new ways to connect the learners and tutors.
Head of Community, Schoolhouse.world
An overview of how the Schoolhouse team used features such as Spaces, Gamification, Moderation, and Leaderboard to build a thriving customer community.
A platform for free, peer-to-peer tutoring–where anyone can learn and become a tutor. Founded in 2014 by Founded by Sal Khan (Khan Academy) and Shishir Mehrotra (Coda). With over 2.3K+ volunteer tutors and 15K+ learners.
Have a moderated platform for tutor-student engagement and support. Build a sense of community with interactive discussions. Customize the community to reflect Schoolhouse’s brand aesthetic.
Build a centralized community to keep discussions and content tight. Streamline channels to avoid overwhelming members and admins. Customize the community’s look and feel to increase adoption.
Highly engaged community built within days. Tangible growth in student-tutor engagement since launch
Schoolhouse’s high school tutoring marketplace has been growing steadily with users around the world. But while tutors have a private Slack channel, there was no opportunity for tutors and students to connect in informal ways.
Leveraging Bettermode, Schoolhouse was able to build and launch a tutor-student community in less than a week, giving people a place to connect that would have taken the internal team months (or even a year) to build alongside their other priorities.
Speaking with Bettermode, Mariah Olson, Head of Community and Safety at Schoolhouse explained more about why Schoolhouse needed community and what it was like building one so quickly.
Schoolhouse is a nonprofit that provides peer-to-peer high school math and SAT prep to students all over the world. Tutors are volunteers who help students via Zoom calls, making the program very scalable.
However, Schoolhouse’s scalability also provided a challenge. Tutors have to apply and are vetted. Once they join, they also get access to an exclusive tutor community hosted on Slack. Students, on the other hand, have open admission—anyone can sign up to receive tutoring—which made Slack an inefficient tool for building a student community.
Mariah originally asked if the organization could build something in house, but that wasn’t possible given the size of the team and its existing priorities. That’s when she began to look for third party platforms.
A motivation to build space for learners to connect
Mariah wanted to build a tutor-student community after seeing the value from those connections. Tutors began connecting with students organically, trying to use the Schoolhouse platform to have more social conversations rather than traditional tutoring sessions. Mariah noticed how much more valuable the relationships became, both for students and tutors, when they could connect with one another.
“Initially, we were seeing Schoolhouse as a service,” said Mariah. “…But we started to realize how much of a back-and-forth learning really is. There’s so much more you can do and there’s so many more interesting connections that can be formed beyond even just the tutoring sessions themselves.”
Seeing the connections being made motivated Mariah and the entire Schoolhouse team to want a community space to foster those relationships.
But to make it work, the community needed to be public (rather than direct message-based) and it needed moderation features so the Schoolhouse team could ensure the community remained a safe space.
Bettermode has allowed us to rapidly experiment with new ways to connect the learners and tutors. This helped us build a unified community with continuous experience for learners and create a robust communication channel for long-term connections.
Why Schoolhouse selected Bettermode
The team needed a platform that could get a community up and running quickly since they wanted to capture the relationships that were already happening.
Bettermode offered a main user dashboard with well-organized Spaces within it. This gave all the tutors and students a central space to exist, join, and collaborate.
Monitoring features gave Mariah confidence that she could properly moderate the conversations and ensure they were appropriate and helpful.
Mariah liked how Bettermode's feature set made it easy for members to see and connect with one another. The dynamic conversations resulted in stronger connections.
What it’s like working with Bettermode
Mariah was new to building a community, so she turned to Bettermode for assistance. Working with her customer success manager, they were able to come up with a two-pronged strategy to increase community adoption and engagement:
1. Focus on core Spaces
At first, Mariah built out around 20 Spaces, each meant to discuss a unique and valuable topic. However, she found that it was difficult to seed all Spaces with activity, which made the community appear less valuable.
Working with her Bettermode CSM, she strategized a smaller number of core Spaces that made it easier to seed activity and invite new members to start conversations.
2. Encouraging adoption
New communities can easily struggle with adoption. To encourage new members to use the community, Mariah and her Bettermode CSM planned a giveaway. Every member who introduced themselves and said hi to someone else in a comment conversation was entered into a giveaway.
Mariah said both strategies were helpful in getting members to use the community and feel like it’s part of their overall Schoolhouse experience rather than an additional platform they have to remember to use.
Mariah said Bettermode empowered them to get their community up and running within a week, giving students a new place to go to connect with each other and with Tutors. She also said that the community space gives a continuous learning experience since students have somewhere to go when a formal tutoring session ends.
The Schoolhouse team also loves the community because it’s a centralized place where they can connect with students. Previously, this wasn’t possible since they only connected with Tutors via Slack. Now, they have the Bettermode space to develop deeper relationships. Going forward, this will be essential for the product team because they can use the community to get first-person feedback from students in conversations rather than relying on cold outreach.
“Bettermode has empowered us to build this new part of our community and allow for all of these users to connect in a way that they couldn’t before without our very, very small product team having to divert a lot of their resources and time,” said Mariah.
Discover how businesses like yours use Bettermode to streamline their customer experience