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Customer Self-Service: The Complete Guide for 2023
All you need to know about customer self-service - definition, challenges, best practices, and more.
[Webinar] Intentional Community Member Onboarding
Jamie Langskov, Founder of Chaotic Good Consulting, discussed the nuances of crafting effective onboarding experiences that resonate, engage, and retain community members.
Community Website Templates: How to Choose the Perfect Fit for Your Brand
Community website templates make it much easier to get up and running. This post dives into the nuances of these templates, highlighting their versatility, and exploring how they can elevate your online presence.
How Online Forum Websites are Transforming Digital Interactions
Remember the early days when chat boards and message board websites ruled the web? It was the initial phase of the online forum phenomenon.
How to Strengthen Customer Relationships with Brand-led Communities
Whether you are building an online community or an in-person one, these expert insights from Jono Bacon will help you start connecting with your community and help them succeed.
Five-Step Framework for Moderating a Community
Our community moderation best practices will help you encourage positive behavior and healthy engagement while managing conflict in your online community.
Support community: What it is and how it helps with customer support
Understand how a support community elevates your customer support strategy and learn about the best practices for building a thriving one.
Build an Effective Customer Engagement Plan in 7 Steps (2023)
Craft a winning customer engagement plan with our 7 actionable steps that'll lead to more meaningful and lasting interactions with your customers in 2023.
Community Management with Generative AI (+ 10 ChatGPT Prompts)
Explore Generative AI in community management: its benefits, challenges, and top use cases. Discover 10 ChatGPT prompts to boost engagement and maintain the human touch.
Community of Practice — Definition, Best practices, and Examples
A comprehensive guide on the intricacies of CoPs, covering the definition, benefits, principles behind designing a successful CoP and steps to take to create one.
Onboarding Community Members: Best practices + Step-by-step Guide
Unlock the secrets to effective community member onboarding! Dive into best practices, step-by-step guides, and strategies to ensure every new member feels valued and engaged from day one.
10 Easy Steps & 3 Best Practices to Create a Knowledge Base
Looking to promote self-service with a user-friendly and well-structured knowledge base? This article provides a step-by-step guide to creating one, and offers best practices for maintaining it.
Revitalizing Community Engagement: A Strategic Approach
Learn how to find the root cause behind the decline in engagement and how to revitalize engagement. Dive into the importance of active listening and fostering ownership.
How Communities Show Love to Members
Unlock the secrets to boosting community engagement! Discover how top communities show love, from gamification to surprise gifts. Dive in now!
Every Method for Collecting Customer Feedback in 2023
A comprehensive guide covering 9 methods for collecting customer feedback - from surveys and interviews to customer communities and social listening.
Legal Consideration when Building Community Forums
Understand the legal considerations when building community forums. Learn about Terms of Service, privacy laws, moderation policies, and more.
How to Create a Public Roadmap + Tools, Examples and Best Practices
Want to know how the big SaaS players keep customers in the loop? Check out this article on public product roadmaps - why they're a game-changer and the best tools to make your own in 2023.
Customer Engagement Platforms: Your Essential Guide for 2023
What is a customer engagement platform and how to choose the right one for your team? All you need + our top picks for 2023.
The State of Customer Support in 2023: Trends and Predictions from SaaS Leaders
Explore the future of customer support with insights from industry leaders in our blog post. Discover key trends shaping customer experiences.
Feature Request Software: Our Top 13 Picks for 2023
Your ultimate guide to choosing the best feature request software in 2023 - from what makes a good feature request software to the best platforms available.
7 Easy Steps to Write a Perfect Knowledge Base Article
A step-by-step guide to creating effective knowledge base articles + 12 expert tips for perfecting your articles.
Customer Portal Design: Best Practices for Ideal Customer Experience
Explore this detailed guide on customer portal design best practices to enhance user experience, customer satisfaction, and streamline service workflow.
Community Engagement Plan for Online Communities: A Comprehensive Guide
In this guide, we'll break down the key components of creating an engagement plan that resonates with your community and propels your business forward.
Feature Request Management: The Complete Guide for Product Teams
Discover strategies for collecting and managing feature requests. Communicate updates and improve customer experience with our comprehensive guide.
15 Best Knowledge Base Software in 2023
With so many online knowledge base software options on the market, it’s hard to choose one that’s the right fit for your audience. That's why we've gathered 15 of the top solutions for you.
What Are Community Badges and How to Use Them?
Community badges are more than just digital trinkets; they are tokens of value and credibility. Let's explore the role of community badges, their various types, and implementation strategies.
Community Engagement Platform: 10 Best Options for 2023
Looking for a perfect community engagement platform? We’ve made a list of the top 10 contenders on offer in 2023 — along with the features you should consider when making your choice.
Mastering Online Community Engagement: Strategies, Challenges, and Tools for Success
This article delves into why you need a community engagement strategy, challenges to expect, and how to overcome these difficulties.
Community-Led Growth: The Key to Acquisition and Retention?
Learn how you can leverage community-led growth as a powerful driver of customer acquisition, expansion, and retention.
LMS and Customer Community: Connecting Learning with Engagement
Explore the synergy between Learning Management Systems (LMS) and Customer Communities. Discover the top tools and learn the best practices to boost engagement and facilitate effective learning.
Everything You Need To Know About Community Guidelines
Community guidelines are the rules that direct how users should behave in your community. They should encourage valuable discussion and ensure everyone knows what is expected of them.
Knowledge Bases: What They Are and Why They Matter in 2023
Any business must give its customers easy-to-access, relevant, and timely information on its product and services. A knowledge base is an excellent tool to do so.
Top Online Communities for Community Managers: Networking, Learning, and Growing Together
An overview of some top online communities for community managers and what community managers should consider before joining an online community.
The 7 Best Q&A Platforms to Deliver Great Customer Service
A complete guide on what Q&A platforms are, the benefits of having a Q&A space, and how to select the best solution for your brand.
Lurkers - friend or foe? Exploring their role in online customer communities
Learn more about why people lurk in online communities and how to respectfully and effectively encourage engagement from lurkers.
What Is Omnichannel Support? Definition, Challenges and Best Practices
See what omnichannel support is, and how you can create and execute an omnichannel strategy to provide seamless support to your customers.
Idea Boards for Product Managers: Best Practices and Tools
Learn the tips, tools, and best practices for idea boards in product management. Organize and prioritize features and communicate your progress to drive customer retention.
A Deep Dive into Discussion Forums - benefits, best practices, and what to look for in a platform
Explore different types of discussion forums, how they can help you meet your business goals, and the best practices for building one.
Community Portal: Best Practices and Platforms
For your community portal to thrive, you need to follow the right best practices, supported by the right technology.
Self-Service in SaaS: Your Comprehensive Guide for 2023
Learn about the importance of self-service for SaaS and how to use it to provide impeccable self-service to your customers.
Embedding a Forum: The Ultimate Guide to Maximize Community Engagement
Learn how to enhance customer experience and improve engagement by embedding a forum into your website or app. This guide will show you how to choose the right platform and embed it correctly.
How A Customer Support Forum Can Benefit Your Business + Top Software Picks
Discover how a customer support forum can help you scale your support and decrease your overall cost of service, and find out the best software tools to help you build one.
Best Practices for Building Community as a Media Brand
Uncover strategies for creating a vibrant online community around your media brand. From understanding your audience to leveraging the right tools, discover the best practices for fostering loyalty and engagement.
How To Provide Stellar B2B Customer Support (Top Tools & Best Practices)
How can you cultivate long-lasting relationships with B2B clients? Discover the best practices and ideal tech stack for B2B customer support.
How to Design an Effective Customer Self-Service Portal
Learn how you can design a customer self-service portal to help customers solve an issue with minimal effort — and without interacting with support agents.
Self-Service Support: What It Is & How To Nail It
Self-service support empowers customers to solve simple issues on their own time and terms. Here's how it works and how to do it well.
Self-Service Software: All You Need to Know + 5 Powerful Tools
Get a complete rundown on self-service software. Find out the benefits, different tool types, and top choices of software.
Rebranding Announcement: Bettermode
Today, we're excited to introduce Bettermode, a new brand identity that better communicates what our platform does.
Selecting a community platform? Consider this 15-point Checklist
Narrow down your search! Use this 15-point checklist to help you select the best community software for your business.
Customer Engagement Models (Plus How To Choose One)
Learn all you need about customer engagement models and find out if a low-touch, high-touch or hybrid approach is right for your business.
15 Best Forum Software to Create an Online Community in 2023 (Free and Paid)
This article looks at 15 of the best forum software - with their key features, pricing, and reviews from third-party websites.
Hybrid Community: Benefits + Use Cases
Hybrid communities consist both of private and public spaces. Find out how Bettermode can help you create a hybrid commnity.
Bettermode's Side Product Launch Story and Product Hunt Checklist
Learn why side products are important, check out Bettermode's first-ever side product launch story, and get access to the Product Hunt Checklist.
Why Community is a Vital Part of Customer Success
A community helps customer success managers to engage customers, improve product adoption, and decrease churn. Read on to learn how.
Key Trends for Community-led Brands
Key takeaways from Bettermode's Industry Expert Webinar with Pramod from Threado. Check out the framework for driving growth with community-led brands and learn from examples.
Discord Alternatives - Explore 17 Apps Based on Your Use Case
16 Discord alternatives based on your use case. Customize the community, add your branding, and leverage the power of user-generated content.
Engagement and Growth Secrets for Brand Communities
Pablo and Anna shared their proven methods and techniques to help brand communities flourish and grow steadily in our community conversations webinar series.
How To Grow Your SaaS Product Community with Network Effect
Learn how you can drive growth for a SaaS product community with powerful network effect powered by viral loops.
11 Outstanding Brand Community Examples
Get inspired by 11 outstanding brand community examples and learn how you can improve your brand community.
The Top 10 Types of Online Communities
All the different types of online communities a brand can build to engage, educate, support, and delight customers.
The Present and Future of Community Managers: a Conversation with Commsor
Bettermode spoke with two community management gurus about the present and future of the community manager role.
5 Steps for Building a Brand Community from Scratch
This guide offers 5 concrete steps for building a brand community - everything from defining a business goal to measuring community success.
Private Online communities: Use Cases + Benefits
Find out how you can create a private community with Bettermode for your customers.
Selecting the Right Community Toolkit
Anna Grigoryan shares insights on the set of tools to use when building communities for customer support, events, and mastermind groups.
Activating Community-led Growth: Lessons from Notion
Bettermode team spoke with Ben Lang, Head of Community at Notion, for the webinar, Activating Community-led Growth to discuss Notion's community strategy.
How a Community Helps with Customer Onboarding
A guide on how customer onboarding can be strengthened with a customer community. Get inspired by examples and avoid common pitfalls.
[Webinar] Growing an Online Community Through Customer Education
In this webinar we discuss the incredible benefits of an online community and how to make those communities thrive through customer education.
How to Get Your Community Indexed on Google Faster
We share best practices to get your online community indexed on Google faster and generate traffic.
2021 — Bettermode's Year in Review
2021 was a year of unlearning, learning, and setting a foundation to roll out unique features in 2022. Join us explore the highlights of 2021.
Audience vs. Community: Seven Major Differences (And Some Similarities)
What are the differences and similarities between audience and community? Get the answer to this question and see the benefits they offer.
Key Customer Support Trends to Prepare For in 2023
This article covers how you can ensure that the customer support you offer matches expectations in the present world.
Activity Feed: How Does it Benefit Online Communities?
Discover the significance of an activity feed for online communities and how it can enhance user engagement and interaction.
Community Moderation: 10 Best Practices to Consider
Moderation is crucial in building a safe and productive space for the member. These proven tips will help you with your communication moderation.
Customer Community vs. Helpdesk: Distinct Tools that Work Well Together
Learn how customer community and helpdesk work together to deflect tickets, collect customer insights, and improve self-service resources.
Engagement Rate: What It Is And How To Calculate It
The engagement rate is a measurement of user interactions with the content created by members of a community.
Niche Communities: How Brands Can Create One to Engage Customers
Learn why niche communities are important to drive customer engagement, improve thought leadership, and enable customer success.
Benefits of Having Community Administrators
Find out why community administrators are essential and how you can benefit from having them.
Customer Engagement: 8 Powerful Strategies to Implement in 2023
Learn how you can drive customer engagement and improve retention with 8 key strategies, associated tools, best practices, and examples.
Should You Use Slack for Community? Pros and Cons
Evaluating Slack for community? This article shares the pros and cons of building a community with Slack as well as alternative solutions.
Announcing Bettermode's $7.5m Seed Financing
Thrilled to announce that we raised $7.5m in seed funding led by Bessemer Venture Partners and CRV. Find out how we're using this capital.
What is an Online Community?
This article explains what is an online community and how you can create one to build stronger bond with people that matter to you.
Q&A Software: The Easy Way to Answer Customer Questions
Learn how can support customers and promote self-service with a powerful question and answer software integrated across the customer journey.
Customer Success vs. Customer Support: What’s the Difference?
Learn more about customer success vs. customer support based on their goals and functions designed to improve customer experience.
The Ultimate Guide to Community Management
Learn how community management can help you create a humanized brand. Explore different types of community management and the best practices.
Exploring Points-Based Rewards to Increase Community Engagement
Explore why point-based rewards can boost community engagement and member interactions, and learn about the best practices for launching a rewards program.
The Complete Guide to Customer Onboarding [Includes Examples]
Learn how to deploy a highly effective customer onboarding strategy with best practices and modern solutions available in 2021.
The Importance Of Leaderboards In Online Communities
Leaderboards can help you gamify your community. Here is how to make the best of them.
SaaS Customer Support: All You Need to Know
Implement best practices, learn from examples, and discover key tools to deliver top-notch customer support for a SaaS business.
6 Types of Customer Service to Provide Exceptional Support Experiences
Deliver exceptional support experience based on the types of customer service and implement the best practices from the highlighted examples.
The Best Customer Support Software for Your Team in 2023
Select the best customer support software based on best practices to improve customer experience and retention.
Customer Support Metrics: Top 14 for High Performing Teams
Check out the key customer support metrics to learn what the metrics show and the steps you can take to improve performance.
The Best Online Community Software for Your Brand
Select the best online community software based on your use case from this curated list and boost customer loyalty for your brand.
SaaS Customer Success: The Complete Guide 
Learn how you can build a successful customer success program for your SaaS business with this comprehensive guide.
The Ultimate Guide to Building a Customer Community
Learn how you can build a thriving customer community based on the best practices deployed some of the most successful brands.
How Building Your Own Community Contributes to SEO and Branding
This article discusses the importance of brand community and highlights the best practices to elevate your branding and SEO.
Best Customer Success Software to Power Your Company in 2023
Learn how you can improve customer experience with this curated list of best customer success software for 2023.
How to Monetize Your Online Community: 7 Strategies
7 proven strategies on how you can monetize your online community
The Complete Guide to Building Brand Community
Learn how you can build a successful brand community using a five-step framework and drive tangible benefits for your company.
Drive Customer Success With An Online Community
Five ways to drive customer success with an online community (from customer engagement and feedback collection to retention and referral).