Bettermode Blog

Resources and insights

Articles on community building, customer engagement, customer success, and more

Community

min read

Jing You

Oct 29, 2023

Mastering Online Community Engagement: Strategies, Challenges, and Tools for Success

This article delves into why you need a community engagement strategy, challenges to expect, and how to overcome these difficulties.

Community-Led Growth: The Key to Acquisition and Retention?

Learn how you can leverage community-led growth as a powerful driver of customer acquisition, expansion, and retention.

LMS and Customer Community: Connecting Learning with Engagement

Explore the synergy between Learning Management Systems (LMS) and Customer Communities. Discover the top tools and learn the best practices to boost engagement and facilitate effective learning.

Everything You Need To Know About Community Guidelines

Community guidelines are the rules that direct how users should behave in your community. They should encourage valuable discussion and ensure everyone knows what is expected of them.

Knowledge Bases: What They Are and Why They Matter in 2023

Any business must give its customers easy-to-access, relevant, and timely information on its product and services. A knowledge base is an excellent tool to do so.

Top Online Communities for Community Managers: Networking, Learning, and Growing Together

An overview of some top online communities for community managers and what community managers should consider before joining an online community.

The 7 Best Q&A Platforms to Deliver Great Customer Service

A complete guide on what Q&A platforms are, the benefits of having a Q&A space, and how to select the best solution for your brand.

Lurkers - friend or foe? Exploring their role in online customer communities

Learn more about why people lurk in online communities and how to respectfully and effectively encourage engagement from lurkers.

What Is Omnichannel Support? Definition, Challenges and Best Practices

See what omnichannel support is, and how you can create and execute an omnichannel strategy to provide seamless support to your customers.

Idea Boards for Product Managers: Best Practices and Tools

Learn the tips, tools, and best practices for idea boards in product management. Organize and prioritize features and communicate your progress to drive customer retention.

A Deep Dive into Discussion Forums - benefits, best practices, and what to look for in a platform

Explore different types of discussion forums, how they can help you meet your business goals, and the best practices for building one.

Community Portal: Best Practices and Platforms

For your community portal to thrive, you need to follow the right best practices, supported by the right technology.

Self-Service in SaaS: Your Comprehensive Guide for 2023

Learn about the importance of self-service for SaaS and how to use it to provide impeccable self-service to your customers.

Embedding a Forum: The Ultimate Guide to Maximize Community Engagement

Learn how to enhance customer experience and improve engagement by embedding a forum into your website or app. This guide will show you how to choose the right platform and embed it correctly.

How A Customer Support Forum Can Benefit Your Business + Top Software Picks

Discover how a customer support forum can help you scale your support and decrease your overall cost of service, and find out the best software tools to help you build one.

Best Practices for Building Community as a Media Brand

Uncover strategies for creating a vibrant online community around your media brand. From understanding your audience to leveraging the right tools, discover the best practices for fostering loyalty and engagement.

How To Provide Stellar B2B Customer Support (Top Tools & Best Practices)

How can you cultivate long-lasting relationships with B2B clients? Discover the best practices and ideal tech stack for B2B customer support.

How to Design an Effective Customer Self-Service Portal

Learn how you can design a customer self-service portal to help customers solve an issue with minimal effort — and without interacting with support agents.

Self-Service Support: What It Is & How To Nail It

Self-service support empowers customers to solve simple issues on their own time and terms. Here's how it works and how to do it well.

Self-Service Software: All You Need to Know + 5 Powerful Tools

Get a complete rundown on self-service software. Find out the benefits, different tool types, and top choices of software.

Rebranding Announcement: Bettermode

Today, we're excited to introduce Bettermode, a new brand identity that better communicates what our platform does.

Selecting a community platform? Consider this 15-point Checklist

Narrow down your search! Use this 15-point checklist to help you select the best community software for your business.

Customer Engagement Models (Plus How To Choose One)

Learn all you need about customer engagement models and find out if a low-touch, high-touch or hybrid approach is right for your business.

15 Best Forum Software to Create an Online Community in 2023 (Free and Paid)

This article looks at 15 of the best forum software - with their key features, pricing, and reviews from third-party websites.

Hybrid Community: Benefits + Use Cases

Hybrid communities consist both of private and public spaces. Find out how Bettermode can help you create a hybrid commnity.

Bettermode's Side Product Launch Story and Product Hunt Checklist

Learn why side products are important, check out Bettermode's first-ever side product launch story, and get access to the Product Hunt Checklist.

Why Community is a Vital Part of Customer Success

A community helps customer success managers to engage customers, improve product adoption, and decrease churn. Read on to learn how.

Key Trends for Community-led Brands

Key takeaways from Bettermode's Industry Expert Webinar with Pramod from Threado. Check out the framework for driving growth with community-led brands and learn from examples.

Discord Alternatives - Explore 17 Apps Based on Your Use Case

16 Discord alternatives based on your use case. Customize the community, add your branding, and leverage the power of user-generated content.

Engagement and Growth Secrets for Brand Communities

Pablo and Anna shared their proven methods and techniques to help brand communities flourish and grow steadily in our community conversations webinar series.

How To Grow Your SaaS Product Community with Network Effect

Learn how you can drive growth for a SaaS product community with powerful network effect powered by viral loops.

11 Outstanding Brand Community Examples

Get inspired by 11 outstanding brand community examples and learn how you can improve your brand community.

The Top 10 Types of Online Communities

All the different types of online communities a brand can build to engage, educate, support, and delight customers.

The Present and Future of Community Managers: a Conversation with Commsor

Bettermode spoke with two community management gurus about the present and future of the community manager role.

5 Steps for Building a Brand Community from Scratch

This guide offers 5 concrete steps for building a brand community - everything from defining a business goal to measuring community success.

Private Online communities: Use Cases + Benefits

Find out how you can create a private community with Bettermode for your customers.

Selecting the Right Community Toolkit

Anna Grigoryan shares insights on the set of tools to use when building communities for customer support, events, and mastermind groups.

Activating Community-led Growth: Lessons from Notion

Bettermode team spoke with Ben Lang, Head of Community at Notion, for the webinar, Activating Community-led Growth to discuss Notion's community strategy.

How a Community Helps with Customer Onboarding

A guide on how customer onboarding can be strengthened with a customer community. Get inspired by examples and avoid common pitfalls.

[Webinar] Growing an Online Community Through Customer Education

In this webinar we discuss the incredible benefits of an online community and how to make those communities thrive through customer education.

How to Get Your Community Indexed on Google Faster

We share best practices to get your online community indexed on Google faster and generate traffic.

2021 — Bettermode's Year in Review

2021 was a year of unlearning, learning, and setting a foundation to roll out unique features in 2022. Join us explore the highlights of 2021.

Audience vs. Community: Seven Major Differences (And Some Similarities)

What are the differences and similarities between audience and community? Get the answer to this question and see the benefits they offer.

Key Customer Support Trends to Prepare For in 2023

This article covers how you can ensure that the customer support you offer matches expectations in the present world.

Activity Feed: How Does it Benefit Online Communities?

Discover the significance of an activity feed for online communities and how it can enhance user engagement and interaction.

Community Moderation: 10 Best Practices to Consider

Moderation is crucial in building a safe and productive space for the member. These proven tips will help you with your communication moderation.

Customer Community vs. Helpdesk: Distinct Tools that Work Well Together

Learn how customer community and helpdesk work together to deflect tickets, collect customer insights, and improve self-service resources.

Engagement Rate: What It Is And How To Calculate It

The engagement rate is a measurement of user interactions with the content created by members of a community.

Niche Communities: How Brands Can Create One to Engage Customers

Learn why niche communities are important to drive customer engagement, improve thought leadership, and enable customer success.

Benefits of Having Community Administrators

Find out why community administrators are essential and how you can benefit from having them.

Customer Engagement: 8 Powerful Strategies to Implement in 2023

Learn how you can drive customer engagement and improve retention with 8 key strategies, associated tools, best practices, and examples.

Should You Use Slack for Community? Pros and Cons

Evaluating Slack for community? This article shares the pros and cons of building a community with Slack as well as alternative solutions.

Announcing Bettermode's $7.5m Seed Financing

Thrilled to announce that we raised $7.5m in seed funding led by Bessemer Venture Partners and CRV. Find out how we're using this capital.

What is an Online Community?

This article explains what is an online community and how you can create one to build stronger bond with people that matter to you.

Q&A Software: The Easy Way to Answer Customer Questions

Learn how can support customers and promote self-service with a powerful question and answer software integrated across the customer journey.

Customer Success vs. Customer Support: What’s the Difference?

Learn more about customer success vs. customer support based on their goals and functions designed to improve customer experience.

The Ultimate Guide to Community Management

Learn how community management can help you create a humanized brand. Explore different types of community management and the best practices.

Exploring Points-Based Rewards to Increase Community Engagement

Explore why point-based rewards can boost community engagement and member interactions, and learn about the best practices for launching a rewards program.

The Complete Guide to Customer Onboarding [Includes Examples]

Learn how to deploy a highly effective customer onboarding strategy with best practices and modern solutions available in 2021.

The Importance Of Leaderboards In Online Communities

Leaderboards can help you gamify your community. Here is how to make the best of them.

SaaS Customer Support: All You Need to Know

Implement best practices, learn from examples, and discover key tools to deliver top-notch customer support for a SaaS business.

6 Types of Customer Service to Provide Exceptional Support Experiences

Deliver exceptional support experience based on the types of customer service and implement the best practices from the highlighted examples.

The Best Customer Support Software for Your Team in 2023

Select the best customer support software based on best practices to improve customer experience and retention.

Customer Support Metrics: Top 14 for High Performing Teams

Check out the key customer support metrics to learn what the metrics show and the steps you can take to improve performance.

The Best Online Community Software for Your Brand

Select the best online community software based on your use case from this curated list and boost customer loyalty for your brand.

SaaS Customer Success: The Complete Guide [2023]

Learn how you can build a successful customer success program for your SaaS business with this comprehensive guide.

The Ultimate Guide to Building a Customer Community

Learn how you can build a thriving customer community based on the best practices deployed some of the most successful brands.

How Building Your Own Community Contributes to SEO and Branding

This article discusses the importance of brand community and highlights the best practices to elevate your branding and SEO.

Best Customer Success Software to Power Your Company in 2023

Learn how you can improve customer experience with this curated list of best customer success software for 2023.

How to Monetize Your Online Community: 7 Strategies

7 proven strategies on how you can monetize your online community

The Complete Guide to Building Brand Community

Learn how you can build a successful brand community using a five-step framework and drive tangible benefits for your company.

Drive Customer Success With An Online Community

Five ways to drive customer success with an online community (from customer engagement and feedback collection to retention and referral).

2020 — Bettermode's Year in Review

Find the top highlights of Tribe Platform from 2020 and get a sneak peek at what's coming up in 2020.

Preetish

Dec 31, 2020

The all-in-one community platform
for customer-led growth

Streamline your customer experience and create powerful brand-led communities in minutes

Get started

Bettermode Blog

[Webinar] Key Performance Indicators for Brand Communities

Customer Self-Service: The Complete Guide for 2023

[Webinar] Intentional Community Member Onboarding

Community Website Templates: How to Choose the Perfect Fit for Your Brand

How Online Forum Websites are Transforming Digital Interactions

How to Strengthen Customer Relationships with Brand-led Communities

Five-Step Framework for Moderating a Community

Support community: What it is and how it helps with customer support

Build an Effective Customer Engagement Plan in 7 Steps (2023)

Community Management with Generative AI (+ 10 ChatGPT Prompts)

Community of Practice — Definition, Best practices, and Examples

Onboarding Community Members: Best practices + Step-by-step Guide

10 Easy Steps & 3 Best Practices to Create a Knowledge Base

Revitalizing Community Engagement: A Strategic Approach

How Communities Show Love to Members

Every Method for Collecting Customer Feedback in 2023

Legal Consideration when Building Community Forums

How to Create a Public Roadmap + Tools, Examples and Best Practices

Customer Engagement Platforms: Your Essential Guide for 2023

The State of Customer Support in 2023: Trends and Predictions from SaaS Leaders

Feature Request Software: Our Top 13 Picks for 2023

7 Easy Steps to Write a Perfect Knowledge Base Article

Customer Portal Design: Best Practices for Ideal Customer Experience

Community Engagement Plan for Online Communities: A Comprehensive Guide

Feature Request Management: The Complete Guide for Product Teams

15 Best Knowledge Base Software in 2023

What Are Community Badges and How to Use Them?

Community Engagement Platform: 10 Best Options for 2023

Mastering Online Community Engagement: Strategies, Challenges, and Tools for Success

Community-Led Growth: The Key to Acquisition and Retention?

LMS and Customer Community: Connecting Learning with Engagement

Everything You Need To Know About Community Guidelines

Knowledge Bases: What They Are and Why They Matter in 2023

Top Online Communities for Community Managers: Networking, Learning, and Growing Together

The 7 Best Q&A Platforms to Deliver Great Customer Service

Lurkers - friend or foe? Exploring their role in online customer communities

What Is Omnichannel Support? Definition, Challenges and Best Practices

Idea Boards for Product Managers: Best Practices and Tools

A Deep Dive into Discussion Forums - benefits, best practices, and what to look for in a platform

Community Portal: Best Practices and Platforms

Self-Service in SaaS: Your Comprehensive Guide for 2023

Embedding a Forum: The Ultimate Guide to Maximize Community Engagement

How A Customer Support Forum Can Benefit Your Business + Top Software Picks

Best Practices for Building Community as a Media Brand

How To Provide Stellar B2B Customer Support (Top Tools & Best Practices)

How to Design an Effective Customer Self-Service Portal

Self-Service Support: What It Is & How To Nail It

Self-Service Software: All You Need to Know + 5 Powerful Tools

Rebranding Announcement: Bettermode

Selecting a community platform? Consider this 15-point Checklist

Customer Engagement Models (Plus How To Choose One)

15 Best Forum Software to Create an Online Community in 2023 (Free and Paid)

Hybrid Community: Benefits + Use Cases

Bettermode's Side Product Launch Story and Product Hunt Checklist

Why Community is a Vital Part of Customer Success

Key Trends for Community-led Brands

Discord Alternatives - Explore 17 Apps Based on Your Use Case

Engagement and Growth Secrets for Brand Communities

How To Grow Your SaaS Product Community with Network Effect

11 Outstanding Brand Community Examples

The Top 10 Types of Online Communities

The Present and Future of Community Managers: a Conversation with Commsor

5 Steps for Building a Brand Community from Scratch

Private Online communities: Use Cases + Benefits

Selecting the Right Community Toolkit

Activating Community-led Growth: Lessons from Notion

How a Community Helps with Customer Onboarding

[Webinar] Growing an Online Community Through Customer Education

How to Get Your Community Indexed on Google Faster

2021 — Bettermode's Year in Review

Audience vs. Community: Seven Major Differences (And Some Similarities)

Key Customer Support Trends to Prepare For in 2023

Activity Feed: How Does it Benefit Online Communities?

Community Moderation: 10 Best Practices to Consider

Customer Community vs. Helpdesk: Distinct Tools that Work Well Together

Engagement Rate: What It Is And How To Calculate It

Niche Communities: How Brands Can Create One to Engage Customers

Benefits of Having Community Administrators

Customer Engagement: 8 Powerful Strategies to Implement in 2023

The all-in-one community platform
for customer-led growth