Understand how a support community elevates your customer support strategy and learn about the best practices for building a thriving one.

Craft a winning customer engagement plan with our 7 actionable steps that'll lead to more meaningful and lasting interactions with your customers in 2023.

Explore Generative AI in community management: its benefits, challenges, and top use cases. Discover 10 ChatGPT prompts to boost engagement and maintain the human touch.

A comprehensive guide on the intricacies of CoPs, covering the definition, benefits, principles behind designing a successful CoP and steps to take to create one.

Unlock the secrets to effective community member onboarding! Dive into best practices, step-by-step guides, and strategies to ensure every new member feels valued and engaged from day one.

Looking to promote self-service with a user-friendly and well-structured knowledge base? This article provides a step-by-step guide to creating one, and offers best practices for maintaining it.

Learn how to find the root cause behind the decline in engagement and how to revitalize engagement. Dive into the importance of active listening and fostering ownership.

Unlock the secrets to boosting community engagement! Discover how top communities show love, from gamification to surprise gifts. Dive in now!

A comprehensive guide covering 9 methods for collecting customer feedback - from surveys and interviews to customer communities and social listening.

Understand the legal considerations when building community forums. Learn about Terms of Service, privacy laws, moderation policies, and more.

Want to know how the big SaaS players keep customers in the loop? Check out this article on public product roadmaps - why they're a game-changer and the best tools to make your own in 2023.

What is a customer engagement platform and how to choose the right one for your team? All you need + our top picks for 2023.

Explore the future of customer support with insights from industry leaders in our blog post. Discover key trends shaping customer experiences.

Your ultimate guide to choosing the best feature request software in 2023 - from what makes a good feature request software to the best platforms available.

A step-by-step guide to creating effective knowledge base articles + 12 expert tips for perfecting your articles.

Explore this detailed guide on customer portal design best practices to enhance user experience, customer satisfaction, and streamline service workflow.

In this guide, we'll break down the key components of creating an engagement plan that resonates with your community and propels your business forward. 

Discover strategies for collecting and managing feature requests. Communicate updates and improve customer experience with our comprehensive guide.

With so many online knowledge base software options on the market, it’s hard to choose one that’s the right fit for your audience. That's why we've gathered 15 of the top solutions for you.

Community badges are more than just digital trinkets; they are tokens of value and credibility. Let's explore the role of community badges, their various types, and implementation strategies.

Looking for a perfect community engagement platform? We’ve made a list of the top 10 contenders on offer in 2023 — along with the features you should consider when making your choice.

This article delves into why you need a community engagement strategy, challenges to expect, and how to overcome these difficulties.

Learn how you can leverage community-led growth as a powerful driver of customer acquisition, expansion, and retention.

Explore the synergy between Learning Management Systems (LMS) and Customer Communities. Discover the top tools and learn the best practices to boost engagement and facilitate effective learning.

Community guidelines are the rules that direct how users should behave in your community. They should encourage valuable discussion and ensure everyone knows what is expected of them.

Any business must give its customers easy-to-access, relevant, and timely information on its product and services. A knowledge base is an excellent tool to do so.

An overview of some top online communities for community managers and what community managers should consider before joining an online community.

A complete guide on what Q&A platforms are, the benefits of having a Q&A space, and how to select the best solution for your brand.

Learn more about why people lurk in online communities and how to respectfully and effectively encourage engagement from lurkers.

See what omnichannel support is, and how you can create and execute an omnichannel strategy to provide seamless support to your customers.

Learn the tips, tools, and best practices for idea boards in product management. Organize and prioritize features and communicate your progress to drive customer retention.

Explore different types of discussion forums, how they can help you meet your business goals, and the best practices for building one.

For your community portal to thrive, you need to follow the right best practices, supported by the right technology.

Learn about the importance of self-service for SaaS and how to use it to provide impeccable self-service to your customers.

Learn how to enhance customer experience and improve engagement by embedding a forum into your website or app. This guide will show you how to choose the right platform and embed it correctly.

Discover how a customer support forum can help you scale your support and decrease your overall cost of service, and find out the best software tools to help you build one.

Uncover strategies for creating a vibrant online community around your media brand. From understanding your audience to leveraging the right tools, discover the best practices for fostering loyalty and engagement.

How can you cultivate long-lasting relationships with B2B clients? Discover the best practices and ideal tech stack for B2B customer support.

Learn how you can design a customer self-service portal to help customers solve an issue with minimal effort — and without interacting with support agents.

Self-service support empowers customers to solve simple issues on their own time and terms. Here's how it works and how to do it well.

Get a complete rundown on self-service software. Find out the benefits, different tool types, and top choices of software.

Today, we're excited to introduce Bettermode, a new brand identity that better communicates what our platform does.

Narrow down your search! Use this 15-point checklist to help you select the best community software for your business.

Learn all you need about customer engagement models and find out if a low-touch, high-touch or hybrid approach is right for your business.

This article looks at 15 of the best forum software - with their key features, pricing, and reviews from third-party websites.

Hybrid communities consist both of private and public spaces. Find out how Bettermode can help you create a hybrid commnity.

Learn why side products are important, check out Bettermode's first-ever side product launch story, and get access to the Product Hunt Checklist.

A community helps customer success managers to engage customers, improve product adoption, and decrease churn. Read on to learn how.

Key takeaways from Bettermode's Industry Expert Webinar with Pramod from Threado. Check out the framework for driving growth with community-led brands and learn from examples.

16 Discord alternatives based on your use case. Customize the community, add your branding, and leverage the power of user-generated content.

Pablo and Anna shared their proven methods and techniques to help brand communities flourish and grow steadily in our community conversations webinar series.

Learn how you can drive growth for a SaaS product community with powerful network effect powered by viral loops.

Get inspired by 11 outstanding brand community examples and learn how you can improve your brand community.

All the different types of online communities a brand can build to engage, educate, support, and delight customers.

Bettermode spoke with two community management gurus about the present and future of the community manager role.

This guide offers 5 concrete steps for building a brand community - everything from defining a business goal to measuring community success.

Find out how you can create a private community with Bettermode for your customers.

Anna Grigoryan shares insights on the set of tools to use when building communities for customer support, events, and mastermind groups.

Bettermode team spoke with Ben Lang, Head of Community at Notion, for the webinar, Activating Community-led Growth to discuss Notion's community strategy.

A guide on how customer onboarding can be strengthened with a customer community. Get inspired by examples and avoid common pitfalls.

In this webinar we discuss the incredible benefits of an online community and how to make those communities thrive through customer education.

We share best practices to get your online community indexed on Google faster and generate traffic.

2021 was a year of unlearning, learning, and setting a foundation to roll out unique features in 2022. Join us explore the highlights of 2021.

What are the differences and similarities between audience and community? Get the answer to this question and see the benefits they offer.

This article covers how you can ensure that the customer support you offer matches expectations in the present world.

Discover the significance of an activity feed for online communities and how it can enhance user engagement and interaction.

Moderation is crucial in building a safe and productive space for the member. These proven tips will help you with your communication moderation.

Learn how customer community and helpdesk work together to deflect tickets, collect customer insights, and improve self-service resources.

The engagement rate is a measurement of user interactions with the content created by members of a community.

Learn why niche communities are important to drive customer engagement, improve thought leadership, and enable customer success.

Find out why community administrators are essential and how you can benefit from having them.

Learn how you can drive customer engagement and improve retention with 8 key strategies, associated tools, best practices, and examples.

Evaluating Slack for community? This article shares the pros and cons of building a community with Slack as well as alternative solutions.

Thrilled to announce that we raised $7.5m in seed funding led by Bessemer Venture Partners and CRV. Find out how we're using this capital.

This article explains what is an online community and how you can create one to build stronger bond with people that matter to you.

Learn how can support customers and promote self-service with a powerful question and answer software integrated across the customer journey.

Learn more about customer success vs. customer support based on their goals and functions designed to improve customer experience.

Learn how community management can help you create a humanized brand. Explore different types of community management and the best practices.

Explore why point-based rewards can boost community engagement and member interactions, and learn about the best practices for launching a rewards program.

Learn how to deploy a highly effective customer onboarding strategy with best practices and modern solutions available in 2021.

Leaderboards can help you gamify your community. Here is how to make the best of them.

Wondering how you can deploy various customer self-service channels to empower your customers? Learn from this guide.

Implement best practices, learn from examples, and discover key tools to deliver top-notch customer support for a SaaS business.

Deliver exceptional support experience based on the types of customer service and implement the best practices from the highlighted examples.

Select the best customer support software based on best practices to improve customer experience and retention.

Check out the key customer support metrics to learn what the metrics show and the steps you can take to improve performance.

Select the best online community software based on your use case from this curated list and boost customer loyalty for your brand.

Learn how you can build a successful customer success program for your SaaS business with this comprehensive guide.

Learn how you can build a thriving customer community based on the best practices deployed some of the most successful brands.

This article discusses the importance of brand community and highlights the best practices to elevate your branding and SEO.

Learn how you can improve customer experience with this curated list of best customer success software for 2023.

7 proven strategies on how you can monetize your online community

Learn how you can build a successful brand community using a five-step framework and drive tangible benefits for your company.

Five ways to drive customer success with an online community (from customer engagement and feedback collection to retention and referral).

Find the top highlights of Tribe Platform from 2020 and get a sneak peek at what's coming up in 2020.

Are you a community manager looking to create an online community? Learn how you can get the internal buy-in with a step-by-step process.

Looking for inspiration to create spaces in your online community? Learn from 20 examples and best practices for spaces in modern communities.

Learn how a B2B online community adds value to a company and the best practices to build a thriving branded community.

Learn how you can create community survey with best practices, distribute, and collect valuable feedback from your community members.

Understand different life cycle stages in an online community, effectively measure progress, and plan activities for your brand community.