For your community portal to thrive, you need to follow the right best practices, supported by the right technology.

Discover how a customer support forum can help you scale your support and decrease your overall cost of service, and find out the best software tools to help you build one.

How can you cultivate long-lasting relationships with B2B clients? Discover the best practices and ideal tech stack for B2B customer support.

Community guidelines are the rules that direct how users should behave in your community. They should encourage valuable discussion and ensure everyone knows what is expected of them.

Learn how you can design a customer self-service portal to help customers solve an issue with minimal effort — and without interacting with support agents.

Self-service support empowers customers to solve simple issues on their own time and terms. Here's how it works and how to do it well.

Get a complete rundown on self-service software. Find out the benefits, different tool types, and top choices of software.

Today, we're excited to introduce Bettermode, a new brand identity that better communicates what our platform does.

A complete guide with all you need to know about customer engagement platforms — including our top picks for 2023.

Narrow down your search! Use this 15-point checklist to help you select the best community software for your business.

Learn all you need about customer engagement models and find out if a low-touch, high-touch or hybrid approach is right for your business.

This article looks at 11 of the best forum software - with their key features, pricing, and reviews from third-party websites.

Hybrid communities consist both of private and public spaces. Find out how Bettermode can help you create a hybrid commnity.

A Community of Practice often forms around professions—you’ll find these communities in most industries where people benefit from shared knowledge.

Learn why side products are important, check out Bettermode's first-ever side product launch story, and get access to the Product Hunt Checklist.

A community helps customer success managers to engage customers, improve product adoption, and decrease churn. Read on to learn how.

Key takeaways from Bettermode's Industry Expert Webinar with Pramod from Threado. Check out the framework for driving growth with community-led brands and learn from examples.

16 Discord alternatives based on your use case. Customize the community, add your branding, and leverage the power of user-generated content.

Pablo and Anna shared their proven methods and techniques to help brand communities flourish and grow steadily in our community conversations webinar series.

Learn how you can drive growth for a SaaS product community with powerful network effect powered by viral loops.

Get inspired by 11 outstanding brand community examples and learn how you can improve your brand community.

All the different types of online communities a brand can build to engage, educate, support, and delight customers.

Bettermode spoke with two community management gurus about the present and future of the community manager role.

This guide offers 5 concrete steps for building a brand community - everything from defining a business goal to measuring community success.

Find out how you can create a private community with Bettermode for your customers.

Anna Grigoryan shares insights on the set of tools to use when building communities for customer support, events, and mastermind groups.

Bettermode team spoke with Ben Lang, Head of Community at Notion, for the webinar, Activating Community-led Growth to discuss Notion's community strategy.

A guide on how customer onboarding can be strengthened with a customer community. Get inspired by examples and avoid common pitfalls.

In this webinar we discuss the incredible benefits of an online community and how to make those communities thrive through customer education.

We share best practices to get your online community indexed on Google faster and generate traffic.

2021 was a year of unlearning, learning, and setting a foundation to roll out unique features in 2022. Join us explore the highlights of 2021.

What are the differences and similarities between audience and community? Get the answer to this question and see the benefits they offer.

This article covers how you can ensure that the customer support you offer matches expectations in the present world.

Discover the significance of an activity feed for online communities and how it can enhance user engagement and interaction.

Moderation is crucial in building a safe and productive space for the member. These proven tips will help you with your communication moderation.

Learn how customer community and helpdesk work together to deflect tickets, collect customer insights, and improve self-service resources.

Learn why niche communities are important to drive customer engagement, improve thought leadership, and enable customer success.

Find out why community administrators are essential and how you can benefit from having them.

Learn how you can drive customer engagement and improve retention with 8 key strategies, associated tools, best practices, and examples.

Evaluating Slack for community? This article shares the pros and cons of building a community with Slack as well as alternative solutions.

Thrilled to announce that we raised $7.5m in seed funding led by Bessemer Venture Partners and CRV. Find out how we're using this capital.

This article explains what is an online community and how you can create one to build stronger bond with people that matter to you.

Learn how can support customers and promote self-service with a powerful question and answer software integrated across the customer journey.

Learn more about customer success vs. customer support based on their goals and functions designed to improve customer experience.

Learn how community management can help you create a humanized brand. Explore different types of community management and the best practices.

Learn how you can leverage community-led growth as a powerful driver of customer acquisition, expansion, and retention.

Explore why point-based rewards can boost community engagement and member interactions, and learn about the best practices for launching a rewards program.

Learn how to deploy a highly effective customer onboarding strategy with best practices and modern solutions available in 2021.

Leaderboards can help you gamify your community. Here is how to make the best of them.

Wondering how you can deploy various customer self-service channels to empower your customers? Learn from this guide.

Implement best practices, learn from examples, and discover key tools to deliver top-notch customer support for a SaaS business.

Deliver exceptional support experience based on the types of customer service and implement the best practices from the highlighted examples.

Select the best customer support software based on best practices to improve customer experience and retention.

Check out the key customer support metrics to learn what the metrics show and the steps you can take to improve performance.

Select the best online community software based on your use case from this curated list and boost customer loyalty for your brand.

Learn how you can build a successful customer success program for your SaaS business with this comprehensive guide.

Learn how you can build a thriving customer community based on the best practices deployed some of the most successful brands.

This article discusses the importance of brand community and highlights the best practices to elevate your branding and SEO.

Learn how you can improve customer experience with this curated list of best customer success software for 2023.

7 proven strategies on how you can monetize your online community

Learn how you can build a successful brand community using a five-step framework and drive tangible benefits for your company.

Five ways to drive customer success with an online community (from customer engagement and feedback collection to retention and referral).

Find the top highlights of Tribe Platform from 2020 and get a sneak peek at what's coming up in 2020.

Are you a community manager looking to create an online community? Learn how you can get the internal buy-in with a step-by-step process.

Looking for inspiration to create spaces in your online community? Learn from 20 examples and best practices for spaces in modern communities.

Learn how a B2B online community adds value to a company and the best practices to build a thriving branded community.

Learn how you can create community survey with best practices, distribute, and collect valuable feedback from your community members.

Understand different life cycle stages in an online community, effectively measure progress, and plan activities for your brand community.

Effectively engage the community members by consistently creating high-quality content via a content calendar. Copy the ready-made template!

Learn what features to look for in a community website builder, their benefits, and the top 5 most popular platforms in the market.

Learn how a branded online community can be a powerful channel for customer feedback collection and the exact techniques to source feedback.

This post focuses on the automated email sequence for new online community members so you can improve engagement, and drive retention.

This article shows the pros and cons of messaging app and community platform to help you select the right solution based on your use case.

In this post, we have listed six different content tactics to generate high-quality, fresh, and engaging content for your community.

Compilation of 6 welcome emails of online communities to inspire you and help you deliver a memorable first experience.

This post explains how you can deliver a top-notch customer experience powered by an online customer community by integrating into the customer journey.

This essential guide covers common questions as well as the best practices to follow when performing SEO for online communities.

In this exhaustive guide, we have covered a wide range of techniques to market your online community and boost member acquisition.

There are hundreds of ways to connect your workflows to other apps integrated with Zapier. Let’s look at some of the most popular ways Bettermode customers use Zapier today.

Hiring a community manager can be overwhleming -- this comprehensive guide comes with strategies, sample questions, and avenues to promote the job opening.

Build cryptocurrency community and covert your users into engaged project owners. Learn how you can create an online community and factors to consider.

Bettermode is GDPR compliant and embraces "Privacy by Design" principles while implementing state-of-the-art data security frameworks.

Find out how Bettermode allows the integration of communities in the customer lifecycle via widgets, API, and customization options.

Learn how Terms of Use protects your community legally and important factors to consider when creating one.

This post highlights how companies can use community platforms for online events and how Bettermode helps with the engagement and retention of event audiences.

This is a comprehensive article that covers how gamification can be used for community engagement and things to consider when devising a gamification plan.

Our analysis of how Lululemon deploys community retail via grassroots level marketing to get ahead of the competitors and create a loyal customer case.

Build a thriving Q&A community by content seeding, internal help, focusing on questions, implementing a solid process, leveraging notifications and rewards.

Find the highlights of Tribe Platform and the encouraging progress from 2019. Get a sneak peek at what's coming up in 2020.

Learn how B2B SaaS companies are building successful online communities for their brands to boost growth, product innovation, and customer success.

A compilation of top community engagement tactics to keep your online community active, engaged based on the lifecycle stage of the community.

Check out the most important KPIs you need to track for your knowledge base and measure the success.

Learn how you can organically build a community for your business, product, and people with a shared passion from scratch as well as scale the growth.

Learn how you can use the right platform for the mastermind group to acquire members, keep them engaged, boost loyalty, and charge a membership fee.

This article covers how product managers can source ideas, improve time to market, add new features, and improve product strategy via an online community.

This article showcases examples on why conflicts between communities and groups inside a community help bolster the bond.

Learn how you can effectively onboard new members to your community, measure and score the process to improve continuously.

Key community touchpoints to consider in the customer journey to deliver impactful customer engagement.

We cover how community managers can identify, recruit, and successfully onboard superusers from multiple channels.

We have covered different member notification tools available on Bettermode to bring back users via different channels -- from emails and messaging apps to push notifications.