Resources and insights
Articles on community building, customer engagement, customer success, and more
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Everything You Need To Know About Community Guidelines
Community guidelines are the rules that direct how users should behave in your community. They should encourage valuable discussion and ensure everyone knows what is expected of them.
Top Online Communities for Community Managers: Networking, Learning, and Growing Together
An overview of some top online communities for community managers and what community managers should consider before joining an online community.
The 7 Best Q&A Platforms to Deliver Great Customer Service
A complete guide on what Q&A platforms are, the benefits of having a Q&A space, and how to select the best solution for your brand.
Lurkers - friend or foe? Exploring their role in online customer communities
Learn more about why people lurk in online communities and how to respectfully and effectively encourage engagement from lurkers.
What Is Omnichannel Support? Definition, Challenges and Best Practices
See what omnichannel support is, and how you can create and execute an omnichannel strategy to provide seamless support to your customers.
Idea Boards for Product Managers: Best Practices and Tools
Learn the tips, tools, and best practices for idea boards in product management. Organize and prioritize features and communicate your progress to drive customer retention.
A Deep Dive into Discussion Forums - benefits, best practices, and what to look for in a platform
Explore different types of discussion forums, how they can help you meet your business goals, and the best practices for building one.
Community Portal: Best Practices and Platforms
For your community portal to thrive, you need to follow the right best practices, supported by the right technology.
Self-Service in SaaS: Your Comprehensive Guide for 2023
Learn about the importance of self-service for SaaS and how to use it to provide impeccable self-service to your customers.
Embedding a Forum: The Ultimate Guide to Maximize Community Engagement
Learn how to enhance customer experience and improve engagement by embedding a forum into your website or app. This guide will show you how to choose the right platform and embed it correctly.
How A Customer Support Forum Can Benefit Your Business + Top Software Picks
Discover how a customer support forum can help you scale your support and decrease your overall cost of service, and find out the best software tools to help you build one.
How To Provide Stellar B2B Customer Support (Top Tools & Best Practices)
How can you cultivate long-lasting relationships with B2B clients? Discover the best practices and ideal tech stack for B2B customer support.
How to Design an Effective Customer Self-Service Portal
Learn how you can design a customer self-service portal to help customers solve an issue with minimal effort — and without interacting with support agents.
Self-Service Support: What It Is & How To Nail It
Self-service support empowers customers to solve simple issues on their own time and terms. Here's how it works and how to do it well.
Self-Service Software: All You Need to Know + 5 Powerful Tools
Get a complete rundown on self-service software. Find out the benefits, different tool types, and top choices of software.
Rebranding Announcement: Bettermode
Today, we're excited to introduce Bettermode, a new brand identity that better communicates what our platform does.
Your Essential Guide To Customer Engagement Platforms
A complete guide with all you need to know about customer engagement platforms — including our top picks for 2023.
Selecting a community platform? Consider this 15-point Checklist
Narrow down your search! Use this 15-point checklist to help you select the best community software for your business.
Customer Engagement Models (Plus How To Choose One)
Learn all you need about customer engagement models and find out if a low-touch, high-touch or hybrid approach is right for your business.
11 Best Forum Software for Building Customer Community
This article looks at 11 of the best forum software - with their key features, pricing, and reviews from third-party websites.
Hybrid Community: Benefits + Use Cases
Hybrid communities consist both of private and public spaces. Find out how Bettermode can help you create a hybrid commnity.
Community of Practice — Definition, Best practices, and Examples
A Community of Practice often forms around professions—you’ll find these communities in most industries where people benefit from shared knowledge.
Bettermode's Side Product Launch Story and Product Hunt Checklist
Learn why side products are important, check out Bettermode's first-ever side product launch story, and get access to the Product Hunt Checklist.
Why Community is a Vital Part of Customer Success
A community helps customer success managers to engage customers, improve product adoption, and decrease churn. Read on to learn how.
Key Trends for Community-led Brands
Key takeaways from Bettermode's Industry Expert Webinar with Pramod from Threado. Check out the framework for driving growth with community-led brands and learn from examples.
Discord Alternatives - Explore 16 Apps Based on Your Use Case
16 Discord alternatives based on your use case. Customize the community, add your branding, and leverage the power of user-generated content.
Engagement and Growth Secrets for Brand Communities
Pablo and Anna shared their proven methods and techniques to help brand communities flourish and grow steadily in our community conversations webinar series.
How To Grow Your SaaS Product Community with Network Effect
Learn how you can drive growth for a SaaS product community with powerful network effect powered by viral loops.
11 Outstanding Brand Community Examples
Get inspired by 11 outstanding brand community examples and learn how you can improve your brand community.
The Top 10 Types of Online Communities
All the different types of online communities a brand can build to engage, educate, support, and delight customers.
The Present and Future of Community Managers: a Conversation with Commsor
Bettermode spoke with two community management gurus about the present and future of the community manager role.
5 Steps for Building a Brand Community from Scratch
This guide offers 5 concrete steps for building a brand community - everything from defining a business goal to measuring community success.
Private Online communities: Use Cases + Benefits
Find out how you can create a private community with Bettermode for your customers.
Selecting the Right Community Toolkit
Anna Grigoryan shares insights on the set of tools to use when building communities for customer support, events, and mastermind groups.
Activating Community-led Growth: Lessons from Notion
Bettermode team spoke with Ben Lang, Head of Community at Notion, for the webinar, Activating Community-led Growth to discuss Notion's community strategy.
How a Community Helps with Customer Onboarding
A guide on how customer onboarding can be strengthened with a customer community. Get inspired by examples and avoid common pitfalls.
[Webinar] Growing an Online Community Through Customer Education
In this webinar we discuss the incredible benefits of an online community and how to make those communities thrive through customer education.
How to Get Your Community Indexed on Google Faster
We share best practices to get your online community indexed on Google faster and generate traffic.
2021 — Bettermode's Year in Review
2021 was a year of unlearning, learning, and setting a foundation to roll out unique features in 2022. Join us explore the highlights of 2021.
Audience vs. Community: Seven Major Differences (And Some Similarities)
What are the differences and similarities between audience and community? Get the answer to this question and see the benefits they offer.
Key Customer Support Trends to Prepare For in 2023
This article covers how you can ensure that the customer support you offer matches expectations in the present world.
Activity Feed: How Does it Benefit Online Communities?
Discover the significance of an activity feed for online communities and how it can enhance user engagement and interaction.
Community Moderation: 10 Best Practices to Consider
Moderation is crucial in building a safe and productive space for the member. These proven tips will help you with your communication moderation.
Customer Community vs. Helpdesk: Distinct Tools that Work Well Together
Learn how customer community and helpdesk work together to deflect tickets, collect customer insights, and improve self-service resources.
Engagement Rate: What It Is And How To Calculate It
The engagement rate is a measurement of user interactions with the content created by members of a community.
Niche Communities: How Brands Can Create One to Engage Customers
Learn why niche communities are important to drive customer engagement, improve thought leadership, and enable customer success.
Benefits of Having Community Administrators
Find out why community administrators are essential and how you can benefit from having them.
Customer Engagement: 8 Powerful Strategies to Implement in 2023
Learn how you can drive customer engagement and improve retention with 8 key strategies, associated tools, best practices, and examples.
Should You Use Slack for Community? Pros and Cons
Evaluating Slack for community? This article shares the pros and cons of building a community with Slack as well as alternative solutions.
Announcing Bettermode's $7.5m Seed Financing
Thrilled to announce that we raised $7.5m in seed funding led by Bessemer Venture Partners and CRV. Find out how we're using this capital.
What is an Online Community?
This article explains what is an online community and how you can create one to build stronger bond with people that matter to you.
Q&A Software: The Easy Way to Answer Customer Questions
Learn how can support customers and promote self-service with a powerful question and answer software integrated across the customer journey.
Customer Success vs. Customer Support: What’s the Difference?
Learn more about customer success vs. customer support based on their goals and functions designed to improve customer experience.
The Ultimate Guide to Community Management
Learn how community management can help you create a humanized brand. Explore different types of community management and the best practices.
Community-Led Growth: The Key to Acquisition and Retention?
Learn how you can leverage community-led growth as a powerful driver of customer acquisition, expansion, and retention.
Exploring Points-Based Rewards to Increase Community Engagement
Explore why point-based rewards can boost community engagement and member interactions, and learn about the best practices for launching a rewards program.
The Complete Guide to Customer Onboarding [Includes Examples]
Learn how to deploy a highly effective customer onboarding strategy with best practices and modern solutions available in 2021.
The Importance Of Leaderboards In Online Communities
Leaderboards can help you gamify your community. Here is how to make the best of them.
Customer Self-Service: The Complete Guide for 2023
Wondering how you can deploy various customer self-service channels to empower your customers? Learn from this guide.
SaaS Customer Support: All You Need to Know
Implement best practices, learn from examples, and discover key tools to deliver top-notch customer support for a SaaS business.
6 Types of Customer Service to Provide Exceptional Support Experiences
Deliver exceptional support experience based on the types of customer service and implement the best practices from the highlighted examples.
The Best Customer Support Software for Your Team in 2023
Select the best customer support software based on best practices to improve customer experience and retention.
Customer Support Metrics: Top 14 for High Performing Teams
Check out the key customer support metrics to learn what the metrics show and the steps you can take to improve performance.
The Best Online Community Software for Your Brand
Select the best online community software based on your use case from this curated list and boost customer loyalty for your brand.
SaaS Customer Success: The Complete Guide 
Learn how you can build a successful customer success program for your SaaS business with this comprehensive guide.
The Ultimate Guide to Building a Customer Community
Learn how you can build a thriving customer community based on the best practices deployed some of the most successful brands.
How Building Your Own Community Contributes to SEO and Branding
This article discusses the importance of brand community and highlights the best practices to elevate your branding and SEO.
Best Customer Success Software to Power Your Company in 2023
Learn how you can improve customer experience with this curated list of best customer success software for 2023.
How to Monetize Your Online Community: 7 Strategies
7 proven strategies on how you can monetize your online community
The Complete Guide to Building Brand Community
Learn how you can build a successful brand community using a five-step framework and drive tangible benefits for your company.
Drive Customer Success With An Online Community
Five ways to drive customer success with an online community (from customer engagement and feedback collection to retention and referral).
2020 — Bettermode's Year in Review
Find the top highlights of Tribe Platform from 2020 and get a sneak peek at what's coming up in 2020.
How to Get Internal Buy-In For an Online Community
Are you a community manager looking to create an online community? Learn how you can get the internal buy-in with a step-by-step process.
20 Examples of Groups or Spaces for Your Online Community
Looking for inspiration to create spaces in your online community? Learn from 20 examples and best practices for spaces in modern communities.
Creating a Thriving B2B Online Community
Learn how a B2B online community adds value to a company and the best practices to build a thriving branded community.
Community Survey Design and Feedback Collection [+ Template]
Learn how you can create community survey with best practices, distribute, and collect valuable feedback from your community members.
Community Life Cycle — Plan Activities and Grow with the Stages
Understand different life cycle stages in an online community, effectively measure progress, and plan activities for your brand community.
Community Content Calendar + Template
Effectively engage the community members by consistently creating high-quality content via a content calendar. Copy the ready-made template!
Community Website Builder: The Key to Building a Thriving Online Community
Learn what features to look for in a community website builder, their benefits, and the top 5 most popular platforms in the market.
Customer Feedback Collection with Online Community
Learn how a branded online community can be a powerful channel for customer feedback collection and the exact techniques to source feedback.
Automated Email Sequence for New Community Members
This post focuses on the automated email sequence for new online community members so you can improve engagement, and drive retention.
Messaging App vs. Community Platform: Choose the Right Solution
This article shows the pros and cons of messaging app and community platform to help you select the right solution based on your use case.
Engaging Content Formats for Online Communities
In this post, we have listed six different content tactics to generate high-quality, fresh, and engaging content for your community.
Unique Examples of Welcome Emails for Online Community
Compilation of 6 welcome emails of online communities to inspire you and help you deliver a memorable first experience.
Why an Online Community is Key to Your Customer Experience
This post explains how you can deliver a top-notch customer experience powered by an online customer community by integrating into the customer journey.
SEO Best Practices for Online Communities and Forums
This essential guide covers common questions as well as the best practices to follow when performing SEO for online communities.
Community Marketing – The Complete Guide to Growing Your Online Community
In this exhaustive guide, we have covered a wide range of techniques to market your online community and boost member acquisition.
Bettermode Automation: 20 Zapier Integrations to Boost Productivity
There are hundreds of ways to connect your workflows to other apps integrated with Zapier. Let’s look at some of the most popular ways Bettermode customers use Zapier today.
The Complete Guide to Hiring a Community Manager
Hiring a community manager can be overwhleming -- this comprehensive guide comes with strategies, sample questions, and avenues to promote the job opening.
Build Cryptocurrency Community to Acquire and Engage Users
Build cryptocurrency community and covert your users into engaged project owners. Learn how you can create an online community and factors to consider.
Bettermode's Commitment to GDPR
Bettermode is GDPR compliant and embraces "Privacy by Design" principles while implementing state-of-the-art data security frameworks.
The Community Flywheel – Add Social Touchpoints Across the Customer Journey
Find out how Bettermode allows the integration of communities in the customer lifecycle via widgets, API, and customization options.
Community Platform for Online Events
This post highlights how companies can use community platforms for online events and how Bettermode helps with the engagement and retention of event audiences.
Gamification for Community Engagement - A Comprehensive Guide
This is a comprehensive article that covers how gamification can be used for community engagement and things to consider when devising a gamification plan.
Community Retail — Lululemon's Potent Weapon to Win the Market
Our analysis of how Lululemon deploys community retail via grassroots level marketing to get ahead of the competitors and create a loyal customer case.
Q&A Community - A Definitive Guide
Build a thriving Q&A community by content seeding, internal help, focusing on questions, implementing a solid process, leveraging notifications and rewards.
Bettermode's Year in Review — 2019
Find the highlights of Tribe Platform and the encouraging progress from 2019. Get a sneak peek at what's coming up in 2020.
How SaaS Companies Can Build Online Communities
Learn how B2B SaaS companies are building successful online communities for their brands to boost growth, product innovation, and customer success.
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