Member information and activities are synced and displayed right within Salesforce, providing your team with the critical information needed to create targeted marketing campaigns and personalized communications that resonate with your customers.
Community admins and moderators can build Salesforce cases right from the community posts, making it easy to escalate issues to your support team. This ensures that customer issues are resolved quickly and efficiently, reducing customer churn and increasing customer loyalty.
Allows you to display results from your Salesforce Knowledge base right within the community. This means that community members can quickly access the information they need to resolve their issues, increasing customer satisfaction and loyalty.
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In addition to proactive measures, Bettermode also regularly monitors the apps to ensure that they remain up-to-date and compatible with the latest changes to the platform and external systems.