Salesforce Integration

Salesforce

Bettermode's Salesforce integration empowers your team to get a 360-degree view of community members right within Salesforce.

Sync member and activity data

Member information and activities are synced and displayed right within Salesforce, providing your team with the critical information needed to create targeted marketing campaigns and personalized communications that resonate with your customers.

Create support cases

Community admins and moderators can build Salesforce cases right from the community posts, making it easy to escalate issues to your support team. This ensures that customer issues are resolved quickly and efficiently, reducing customer churn and increasing customer loyalty.

Federated search

Allows you to display results from your Salesforce Knowledge base right within the community. This means that community members can quickly access the information they need to resolve their issues, increasing customer satisfaction and loyalty.

Documentation

Integrations

Connected to your tools

Integrated with industry-leading software to automate and enhance your workflow

Hotjar

Understand how members are interacting with the community with session recording, find what they need, and how they feel.

Intercom

Enrich Intercom contacts with member property data to get contextual information and improve engagement.

Zapier

Connect your community with apps you already use for customer operations, automate workflows, and save time.

Slack

Enables admins and moderators to receive notifications from the community directly inside Slack.

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Create your own app

Bring your community ideas to life with custom apps powered by robust API, Webhooks, SDK, and template engine.

Automate workflow and integrate with any tool

Sync data with your database

Add custom functionality to your community

Documentation

Support

Frequently asked questions

Everything you need to know about working with apps.

Can I customize the apps I install from Bettermode's App Store?

Apps available in the App Store come with pre-configured settings based on Bettermode Platform's infrastructure and common needs that majority of customers have. Hence, these existing apps cannot be tailored to your unique needs. The solution is to build a custom app using Bettermode's extensible platform based on your exact requirements.

How to develop custom apps for my community?

Bettermode's Developer Portal allows developers to use API and webhooks to build a custom app for their communities. Developers can create a new app and then publish it on all the communities that they have admin access to. The use cases can vary from workflow automation and data integration with your CRM app to building custom apps for community engagement. Learn more here.

Are there any additional costs associated with getting access to apps?

While many apps in the App Store are free to use, some may require additional subscriptions. Bettermode's sales team can guide you based on your business requirements.

How does Bettermode ensure that the apps remain up-to-date and compatible with changes to its platform and to external apps?

When a new version of the Bettermode platform is released or an external system is updated, the Bettermode team carefully reviews each app available on the App Store to ensure that it is still compatible with the changes.

In addition to proactive measures, Bettermode also regularly monitors the apps to ensure that they remain up-to-date and compatible with the latest changes to the platform and external systems.

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