Diversity and inclusion in customer communities and the science behind surprise and delight.

How to show love to community members and tips for running a killer meet and greet session.

The psychology of gamification, how to engage lurkers, and community guidelines that keep the peace.

Content inspiration for community managers and what we all got wrong about member journeys.

How to unlock user contribution to build successful communities and a five-step framework to ignite community-led growth.

Commonly held myths about brand communities, the community metrics that actually matter, and swags.

The business case for building a brand community, operation tips for community managers, and sense of community.