Online community
terms and definitions
Type it in below and search the glossary.
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Activity feed
Discover the significance of an activity feed for online communities and how it can enhance user engagement and interaction.
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Badges
See how digital badges are used in online communities to indicate a member’s achievements, skills, or reputation within their community.
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Brand advocacy
Brand advocacy is one of the most effective ways to attract new customers. Most brand advocates share their love for a product for free and your company can receive free advertising and can reach a wider audience.
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Brand community
Learn how you can build a successful brand community using a five-step framework and drive tangible benefits for your company.
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Community administrators
Find out why community administrators are essential and how you can benefit from having them.
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Community examples
Get inspired by 11 outstanding brand community examples and learn how you can improve your brand community.
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Community guidelines
Community guidelines are the rules that direct how users should behave in your community. They should encourage valuable discussion and ensure everyone knows what is expected of them.
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Community management
Learn how community management can help you create a humanized brand. Explore different types of community management and the best practices.
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Community manager
Hiring a community manager can be overwhleming -- this comprehensive guide comes with strategies, sample questions, and avenues to promote the job opening.
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Community metrics
Learn how you can effectively measure the key metrics to score the success of your online community and generate insights.
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Community moderation
Moderation is crucial in building a safe and productive space for the member. These proven tips will help you with your communication moderation.
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Community of Practice
A Community of Practice often forms around professions—you’ll find these communities in most industries where people benefit from shared knowledge.
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Community platform
Community platforms allow companies to create online communities for their customers. Find out how to pick a platform that suits your needs.
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Community-led growth
Learn how you can leverage community-led growth as a powerful driver of customer acquisition, expansion, and retention.
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Customer community
Learn how you can build a thriving customer community based on the best practices deployed some of the most successful brands.
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Customer engagement
Learn how you can drive customer engagement and improve retention with 8 key strategies, associated tools, best practices, and examples.
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Customer service
Deliver exceptional support experience based on the types of customer service and implement the best practices from the highlighted examples.
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Customer success
Learn how you can build a successful customer success program for your SaaS business with this comprehensive guide.
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Customer support forum
Discover how a customer support forum can help you scale your support and decrease your overall cost of service, and find out the best software tools to help you build one.
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Dashboard
A dashboard quickly relays vital business information to your team. Find out how to make the most out of it.
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Direct message
Direct messages allow users to communicate with each other. Find out how you can send direct messages with Bettermode.
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Discussion forum
Explore different types of discussion forums, how they can help you meet your business goals, and the best practices for building one.
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Embedded forum
Learn how to enhance customer experience and improve engagement by embedding a forum into your website or app. This guide will show you how to choose the right platform and embed it correctly.
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Engagement
A compilation of top community engagement tactics to keep your online community active, engaged based on the lifecycle stage of the community.
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Engagement rate
The engagement rate is a measurement of user interactions with the content created by members of a community.
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Enterprise social network (ESN)
Learn more about ESN. These tools provide organizations with an online space that employees can use to communicate, share information, and track projects.
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Evergreen content
Evergreen content is designed to remain relevant indefinitely. In other words, evergreen content is not time-sensitive in the sense of being tied to a particular event or promotion.
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Flaming
Flaming refers to the use of hostile or offensive language in online communities. Understanding it and dealing with flaming early is crucial for any online community.
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Flywheel
Find out how Bettermode allows the integration of communities in the customer lifecycle via widgets, API, and customization options.
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Forum
One of the oldest forms of online social networking - the forum still has its unique benefits that you can take advantage of.
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Gamification
This is a comprehensive article that covers how gamification can be used for community engagement and things to consider when devising a gamification plan.
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Hybrid community
Hybrid communities consist both of private and public spaces. Find out how Bettermode can help you create a hybrid commnity.
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Idea board
Learn the tips, tools, and best practices for idea boards in product management. Organize and prioritize features and communicate your progress to drive customer retention.
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Internal community
An internal community is a closed community used to help people in an organization communicate and collaborate. Find out how why s it important and how to build one.
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Knowledge base
Knowledge base software helps you manage and share your team's internal knowledge, and build a public help center for your customers.
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Mastermind groups
Learn how you can use the right platform for the mastermind group to acquire members, keep them engaged, boost loyalty, and charge a membership fee.
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Network effect
Learn how you can drive growth for a SaaS product community with powerful network effect powered by viral loops.
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No-code platform
Find out how using no-code platforms such as Bettermode, can help you build powerful customized communities.
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Omnichannel support
Utilise omnichannel support so that you can offer high-quality support to your customers at all times.
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Onboarding
Learn how you can effectively onboard new members to your community, measure and score the process to improve continuously.
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One rule of online communities
Understand the 1% rule of online communities and how it can help you create a successful community.
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Online community
This article explains what is an online community and how you can create one to build stronger bond with people that matter to you.
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Private online community
Find out how you can create a private community with Bettermode for your customers.
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Public community
Public communities allow non-members to browse all the content created in the community, which increases brand awareness and visibility.
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Reputation scores
Reputation scores are the scores that your community members receive when they perform different activities inside the community.
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SEO
This essential guide covers common questions as well as the best practices to follow when performing SEO for online communities.
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Self-service support
Self-service support empowers customers to solve simple issues on their own time and terms. Here's how it works and how to do it well.
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Social login
Social login allows customers to use the account credentials of a social media site to log in to a third-party service.
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Support community
Understand how having a support community allows you to provide excellent customer support to users.
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Support metrics
Check out the key customer support metrics to learn what the metrics show and the steps you can take to improve performance.
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Support software
Select the best customer support software based on best practices to improve customer experience and retention.
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Survey
Learn how you can create community survey with best practices, distribute, and collect valuable feedback from your community members.
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User-generated content
User-generated content is any media or post created by individual users and published on a platform. Here's how you can benefit from it.
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Website builder
Learn what features to look for in a community website builder, their benefits, and the top 5 most popular platforms in the market.
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