All-in-One Community Platform: Top 10 Solutions for Empowering Digital Communities

Building a great online community is not an easy job, but having the right tools can make all the difference. That’s where an all-in-one community platform (like Bettermode) comes in.

These platforms are designed to bring everything you need—chat, events, content sharing and more—into one easy-to-manage space, making connecting with your audience and growing your digital community simpler than ever.

In this guide, we’re taking a closer look at ten of the best all-in-one online community software (community builders). Whether you’re starting from scratch or looking to upgrade, we’ve got you covered with insights on what makes each platform shine, including key community features, pricing structures and user experiences.

Ready to find the perfect home for your online community? Let’s explore the possibilities!

What is an all-in-one community platform?

An all-in-one community platform is software, a community builder, used to create an online community.

These digital spaces bring together people who share common interests, professions, needs, or goals.

An integrated community offers a variety of ways for individuals to connect, collaborate and learn from one another, whether through discussion boards, group discussions, virtual events like online meet-ups, course materials, training sessions and learning programs. 

All-in-one platforms can be a great way for brands to create a community to share content, commerce, or communication channels for a group of people with similar interests or who work in the same industry. 

While you can create your own community from scratch, there are also many community platforms that businesses can tap into to build an online community of their own. 

Benefits of all-in-one community platforms

Community platforms are used by a range of businesses, from enterprise companies to non-profit organizations, to foster engagement, build brand awareness and promote collaboration. These digital spaces are a great way to create a resource for individuals who are looking for support, advice, or networking opportunities.

Online community platforms are particularly beneficial for businesses seeking to build a space for customers. These types of communities are called customer communities and they have several benefits. 

A customer community not only helps improve customer acquisition and build brand awareness, but it can also help boost retention and provide an engaging channel for customer support. Having a dedicated customer community experience so users can communicate openly can also help you gain deeper insight into their behaviors, use cases and pain points. 

When used right, community platforms can have a valuable impact across the entire business, not just customer communities and success. A community's ROI reaches multiple functions, from product to sales to marketing. 

Here are some of the specific benefits the best online community platforms can bring to your business: 

• Increased engagement rate
• Personalized experience 
• Improved communication 
• Access to niche-specific content 
• Networking (community events) and community management

Below, let's go over each of these benefits in more detail. 

Increased engagement

Whether you want to engage customers on a deeper level or bring together industry professionals, an all-in-one community platform offers a space for people to interact with other people who are familiar with your product, service, or industry. 

A website builder can provide a dedicated space for community members to connect, interact and share ideas through discussions, gamification features like upvoting and downvoting and even interactive elements such as polls or quizzes (similar to social media platforms). All of these elements provide several opportunities for members to participate and interact with the resources your brand is providing on the platform. 

Personalized experience

Think about the last time you attended an in-person conference. You were likely greeted at the door and then asked to put on a name tag to make it easier to introduce yourself to people. Then, you were probably given the choice between attending session A or session B, depending on which topic you were most interested in. The whole experience felt personal and tailored to your wants and needs, right?

An all-in-one community platform offers the same personalized experience, but it happens to be online. When a member joins a community, they're usually given many options and other tools to tailor their experience, whether that's subscribing to channels or topics they're interested in or customizing their rich member profiles.

An all-in-one solution even uses algorithms to personalize the user experience for each member, recommending content, live events, or other members to connect with based on their interests and behavior within the platform.

This personalization helps make the experience feel tailored to the member, ultimately increasing their engagement.

Improved communication

An all-in-one community platform is the answer if you want to provide a more efficient or engaging way for a large group of people to communicate.

Community platforms provide multiple channels to communicate asynchronously (plus a community calendar), so you never have to worry about people missing out on key messages or notifications due to being in different time zones. 

Many community platforms offer features such as private messaging, forums, live streaming and even event calendars. All these elements can improve communication and coordination within the community—which is especially helpful when your group members are located worldwide. 

Access to niche-specific content

Many community spaces (including membership communities) cater to specific niche or interests, such as customer support, entrepreneurship, or fitness. These platforms allow members to connect with others who share similar interests and passions and dive deeper into a topic with access to niche-specific content. 

Some platforms even offer access to expert insights as these groups bring together thought leaders or subject matter experts. Whether hosting an AMA session or actively participating in conversations on the platform, these industry leaders tend to offer invaluable insights and advice that can help other members with personal or professional growth.

And as a brand, an all-in-one community platform also offers the opportunity to share thought leadership content that positions your brand as an expert.

Keep in mind, however, that branded thought leadership should be shared sparingly and in a way that's not salesy. You want to make sure you maintain trust and credibility with your members and sharing too much branded content on your platform is a quick way for them to lose interest.

Think of your brand as a guide or a curator of the conversations happening on the platform rather than a thought leader and instead, boost the resources and conversations of your members. 

Networking opportunities

A community is a group of people with a common characteristic, so it only makes sense that community platforms offer an opportunity to connect and network with other like-minded individuals. In fact, 42% of people join online communities simply to stay connected with others, according to HubSpot's Consumer Trends Report. 

There's immense value in forming connections on a community platform. These digital relationships can lead to new partnerships, collaborations, or career opportunities—which ultimately help build both online and offline professional networks.

Overall, communities help create an increased sense of belonging by providing a dedicated space for people to connect.

Types of online communities 

Before you can decide which community platform is best for your brand, you have to understand your goals to choose the right type of community. 

Here are the most common types of online communities: 

• Discussion forums
• Customer support communities
• Social networks 
• Knowledge management systems 
• Community of Practice 

Below, let's go over examples of each community platform type to better understand when and how to use them. 

Discussion forums 

Discussion forums, also referred to as message boards or online forums, are essentially digital bulletin boards. These communities offer a place online for people to have open conversations in the form of threads or messages. 

Reddit is a great example of a discussion forum. The open discussion platform is one of the most popular social apps in the US with over 48 million monthly active users. Users can participate in conversations in one of over 130,000 sub-forums on the platform, using upvotes and downvotes to rank the content they see in their feeds. 

Reddit is just one example of how discussion forums can be a great way to bring a large audience together, whether to source new ideas, seek advice, or share stories. 

Customer support forum

A customer support forum, a customer community, is valuable for any product or service company and it can serve as a learning community.

Customer support forums serve as an online space where customers can get all the features, seek guidance and support through product resource libraries and share their feedback, tips and experiences with other customers. These self-service platforms help your customers better understand your product or service and can act as the first line of support by automatically troubleshooting any issues they may have. 

Businesses typically use customer support forum software to build these types of platforms so they can easily set up, moderate and address questions.

Social networks 

A social network is probably one of the first things that comes to mind when considering a community platform.

From Facebook to Twitter to TikTok, social networks continue to be a place where people all over the world can connect with one another. 

Social networks have evolved from the simple messaging and image-sharing platforms they started as, with most now offering content management and community analytics, commerce and community opportunities. Facebook groups are a good example of a community platform within a social network.

Knowledge management systems 

A knowledge management system (KMS) is a platform that maintains and communicates information that an internal or external group needs to access. This information or “knowledge” can be anything from onboarding documents to training videos, online courses. to company data. 

A community platform like a KMS serves as a central resource and source of truth whether it's being used by an internal customer support team or an external group of stakeholders. 

When used for internal purposes, knowledge bases can be valuable employee engagement tools. Whether used for onboarding or employee training, having access to a single source of information through a KMS can make an employee's experience much easier and more enjoyable than the alternative of spending too much time searching for the information they need to complete a single task. 

Community of Practice

A Community of Practice is a community where industry professionals can share best practices. This type of community platform is a great way to bring a single group together to learn and grow, ultimately strengthening the entire industry. 

Superpath, a community for content marketing professionals, is a great example of a community of practice. Superpath runs a robust Slack group that offers a range of channels where members can discuss specific topics related to content marketing—everything from writing tips to strategy to budgeting—as well as seek advice and get recommendations from fellow professionals. 

For brand communities, starting a community of practice is a great way to position your company as the go-to resource within an industry. These types of communities often rely on word-of-mouth to grow, so creating member loyalty and advocacy is key. 

Key features of all-in-one community platforms 

The best community platforms today have a wide range of features—usually more than you'd need or could even think of at first. These features address a variety of current and future needs so that your platform is ready to scale with your business. 

If you're looking for a community platform for your business, here are the key features to keep in mind: 

• User experience and design
• Customization and branding
• Integration and automation 
• Moderation 
• Engagement tools 
• Security and privacy 
• Analytics and insights 

Below, let's go over the key features of the top community platforms in more detail.

User experience and design 

Members are the foundation of your community platform. This means user experience and design should be among the first features you consider when choosing the best platform for your business.  

User experience can include everything from ease of use when signing on—such as Single Sign-on (SSO) or using social media accounts to log in—to user-friendly navigation within the platform to member profile functionality. 

When searching for the right online platform for you and your members, anything that makes your platform easy and enjoyable to use is worth considering. 

Customization and branding 

Another valuable feature of modern community platforms is the ability to customize the platform.

Customizing your platform to match your brand helps enhance the user experience and build a connection between the two spaces. Many community platforms allow you to customize the visual elements of your space, such as color and typography, while others also let you create a custom domain and build the pages, layout and navigation of your community space. 

Being able to customize your all-in-one community platform so that it's cohesive with the rest of your brand is essential if you want users to associate the platform and its resources with your company. Depending on your community platform's purpose, some users may join without any prior knowledge of your company. 

For example, if you start a community group for product managers, anyone who works in product management could join even if they aren't currently customers or users of your product. If they have a positive experience on your platform, they may want to learn more about your product. In order to associate the community with your brand, there needs to be clear and cohesive branding throughout.

Integration and automation 

The last thing you want is for your community platform to cause friction within your current workflow. Look for its integration capabilities to make sure your online community platform works with your current tech stack. 

Most community platforms can integrate with a range of other apps and tools such as Zapier, Intercom and HubSpot. If there's a community platform you're interested in, check out its integrations to see if it will meet your needs. 

Seamless integration can also help automate your processes such as sending welcome emails, setting up a member profile, or sharing resources (even create online courses and manage virtual events). Automation will be key as your community grows, so keep these features in mind as you're getting started—even if your community is small at first. 

Moderation 

As your community grows, moderation becomes essential. With an increase in members, content and discussions on your platform, moderating a large community becomes a job in itself.

The best online community platform makes it easy to moderate content, conversations, engagement and membership authorization. Some of them even automate operating tasks such as welcome messages or onboarding documents which helps eliminate some of the workload that comes with a growing community. 

Community moderation tools not only help keep your members safe but also help maintain your brand's reputation. The last thing you want is for people to post spam or make other members feel unsafe, as this can ultimately harm your brand's trustworthiness.

Engagement tools

No matter what your community's goal is, generating engagement is one of the main purposes of a community platform. 

Decide what type of community engagement features are most important for your group. Member roles? An activity feed? Notifications? 

Many community platforms are designed to emulate a social media platform because that's what people are accustomed to online. The gamification elements, such as a leaderboard and badges, can make your community more engaging and connected. You'll want to check out what types of social features and marketing tools are included, such as an activity feed, the ability to rank content, tags and comments and notifications.

Security and privacy 

When a member joins your platform, they trust you to keep their information secure. Maintain that trust by choosing a community platform that offers security and privacy capabilities. 

Security and privacy features can include secure connections through an SSL certificate, SOC II certification, password requirements that encourage strong log-in information, or two-factor authentication. 

Analytics and insights 

It's important to understand how your community engagement platform is performing so you can measure its success within your overall digital business goals. 

Modern community platforms have analytics capabilities that provide insights into how your platform is growing and how community members engage most. Look for reporting capabilities on member growth, reach and post engagement metrics. 

Tracking these insights lets you know how your content is performing and can even help you identify trends. For example, if you see that a certain type of content or conversation is driving the most engagement, that tells you where your members' interests or pain points lie.

Ten best all-in-one community platforms 

Ready to start building your online community? Here are the top ten all-in-one community platforms for businesses of all sizes: 

• Bettermode
• Vanilla Forums
• Discourse
• Hivebrite
• Salesforce experience cloud
• Disciple Media
• Flarum
• Mighty Networks
• Discord
• Facebook Groups

To help you decide which platform is right for your business, let's go over the key features, pricing and benefits of each of these top community platforms. 

Check out a 15-point checklist for a community platform!

Bettermode

Bettermode is a best community platform that's designed to help businesses convert, engage and retain more customers.

The community software offers countless community features that every online community needs to create a self-serve platform, whether you're a SaaS company that wants to improve and streamline the customer experience or a consumer product or services company seeking to share resources and collect feedback. Bettermode can be completely customized to fit your brand and drive results (including customer engagement) that will impact your business. 

Key features

• Pre-built templates (like Saasplex, Bytelink, Workease and Cloud Project) that were modeled off successful communities and allow you to quickly launch popular use cases like customer support and product updates, while customizing them to fit your community's needs 
• Customizable, no-code design with flexible layouts, header and footer options, navigation options and a theme to suit your brand. Simply select, arrange and configure blocks to visualize and create a unique community layout that's all yours.
• CMS feature that allows community managers to create unique post types for different use cases, such as event posts that showcase location and time or Q&A posts that let members upvote or follow their favorite questions
• Seamlessly integrates with software you're already using, like Slack, HubSpot and Intercom to ensure your business workflow stays uninterrupted
• App Store that allows you to choose from a range of apps to add new functionalities and automate workflows, including MailChimp, Amplitude and Salesforce.
• Embeddable into your existing mobile app or website to create a social experience along every step of the customer journey. Embedding also improves community adoption by ensuring customers come across your community while using your website or product.
• Robust Developer Portal that lets you build custom apps and integrations using API and Webhooks to create a feel and functionality that's entirely your own.

Pricing

• Pricing starts at $19 per month for the Lite plan
• The Pro plan is designed for creators and startups scaling their digital products
• The Business plan is for brands, businesses or emerging enterprises

Best for: Individuals and companies that want to build their communities, streamline member experience and scale customer success, all within a single platform.

Higher Logic Vanilla

Higher Logic Vanilla (formerly Vanilla Forums) is designed to provide customer success and support. The platform offers community essentials such as discussion forums and engagement tools, as well as a knowledge base that companies need to build out self-service support. 

Key features

• Expansive widget catalog 
• Accessibility-friendly and built with WCAG standards
• Pre-built charts to measure analytics 
• Customizable CSS using HTML or JavaScript

Pricing

• Contact the sales team for a quote

Best for: Mid-level companies seeking an efficient way to connect with customers. 

Discourse 

Discourse is a 100% open-source discussion forum. The modern message board provides a platform where members can have open discussions, customize the topics they want to see in their feeds and chat with other members in real time.

Discourse is also adamant about encouraging civil discussions within the free communities and implementing community guidelines and community moderation. 

Key features

• Continuous scrolling feed with just-in-time loading 
• Community channels for members to chat in real-time 
• Built-in mobile layout 
• Community moderation led by trusted, engaged members 
• 100% open source that can be integrated into your website 

Pricing

Since Discourse is 100% free open-source software, you can technically install it on the cloud yourself for free. However, if you're not a technical developer, Discourse offers four hosting packages: 

• The Starter package is $20 per month
• The Standard package is $100 per month
• The Business package is $300 per month
• The Enterprise package, which requires a quote

Best for: If you're looking for an upgraded version of a discussion board that your members can essentially manage on their own, Discourse is the community platform for you. However, if you're looking for something else, check out the Discourse alternatives.

Hivebrite

Hivebrite offers a range of services to support a growing community online and offline. Hivebrite's features range from event management to networking and job boards to paid membership management (paid communities). The all-in-one community platform also serves as a central communication source that keeps members updated through email campaigns and notifications. 

Key features  

• Powerful search and targeting filters for more efficient communication 
• Event management capabilities that include ticketing and online payments 
• A community job board where members can share opportunities and resumes 

Pricing

Pricing is based on a number of factors, including community size, required technical integrations and other variables. Contact Hivebrite for more information on pricing. 

Best for: Organizations such as student or alumni groups, non-profits, or corporate teams looking for a platform to facilitate and manage events and opportunities.

Read more: See how Bettermode holds up agains Hivebrite.

Salesforce Experience Cloud

Experience Cloud is Salesforce's digital experience platform, powered by the leading CRM. The Community Cloud offers case management, prebuilt integration apps, a knowledge base for customers or employees and support ticketing, among other features. 

Key features 

• Integration with leading apps to create a seamless workflow 
• Pre-built templates created for customer service, partner management, or account portal
• Central source of data and personalized content 
• Analytics tools that track and measure community performance 

Pricing

You can check out all the available plans and options on the Salesforce Pricing page.

Best for: Companies who already use Salesforce and wish to build stronger partner relationships would benefit from using Experience Cloud. 

Check out the detailed comparison: Bettermode vs. Salesforce Experience Cloud.

Disciple 

Disciple provides the support you need to scale your community through monetization. Members can create their own profiles and interact with the community through messages, groups, or native live streaming. Organizations that use Disciple can also create exclusive content and monetize it by turning members into subscribers. 

Key features

• Central, customizable content library 
• Open API to integrate with leading apps without code 
• Member community engagement tools such as push notifications, events and emails
• Monetizable content to your members into subscribers and drive in-app purchases

Pricing

• The Grow plan is $729 per month and provides a mobile app with your branding and the features and support to grow your thriving community
• The Pro package is $1,167 and provides a white label mobile app with features and integrations, advanced analytics and more
• The Enterprise package offers a custom solution; options for community management, single-tenant architecture, custom analytics and more

Best for: Companies and organizations that want to monetize their community through courses, subscriptions and exclusive content. 

Flarum 

Flarum is an open-source discussion forum platform designed to be lightweight, fast and customizable. Organizations can adapt Flarum's software to create dynamic online communities. As a discussion forum, Flarum is good for gathering user feedback, building knowledge bases, or creating a space for members to share ideas and tips around specific topics or products.

Key features

• Open-source 
• Easy communication channel for members to discuss topics or share feedback 
• Organized topics for members to find and contribute to 

Pricing

Flarum is free open-source software. 

Best for: Organizations that want a simple forum solution to bring users together to collectively discuss product or industry-related topics. 

Mighty Networks 

Mighty Networks is a community platform for creators and entrepreneurs who want to scale a course, podcast, blog, or another type of owned asset. The membership site acts as both a central hub to host content such as an online course, as well as a community space where members can engage with the content even further. 

Key features 

• Organize your community in a variety of Spaces including chat, feed, events and content
• Leverage events or live streams along with chat so members can watch and discuss in real-time
• Content library with a variety of resources including articles and videos 

Pricing

• The Community plan, best for beginners, $41 per month
• The Courses plan, the most popular and best for online courses, $99 per month
• The Business plan is best for scaling your business and it's $179 per month, 
• The Path-to-Pro plan, best for brands that want to create their own branded apps, is $360 per month

Best for: Mighty Networks is the best choice for creators and entrepreneurs that want to monetize their community by selling content such as online courses. 

Discord 

Discord is a voice, video and text chat app where groups can connect, share work and have conversations around shared interests. Many of Discord's communities, referred to as servers, are private and invite-only and focus on a single topic such as gaming or AI, or even music. With 150 million monthly active users and 19 million active servers per week, it's safe to say there are plenty of conversations to be had on this discussion community platform. 

Key features

• Topic-based channels that help organize and engage a larger community 
• Voice channels for real-time conversations and connections 
• Invite-only groups 
• Integrations

Pricing

Running a community on Discord is free. However, Discord does offer an upgraded subscription for individuals called Nitro which comes with engagement features and perks such as custom emojis and bigger file uploads.  

Best for: Small communities or startups that want to collect user feedback and engage in conversations within a niche group.

Read more: See the best Discord alternatives

Facebook Groups 

For anyone looking for a free or budget-friendly way to start a community, Facebook Groups is the best option. Forming your group on Facebook is also a good way to meet members where they are. With over two billion monthly active users, Facebook is a platform that is familiar to everyone so there won't be a learning curve when joining the group—meaning members can engage immediately. 

While Facebook Groups are great for beginner-level communities, they become a challenge as you scale. The more members you have, the harder it is to moderate content, comments and member activity. Therefore, it's maybe best looking at Facebook Groups alternatives.

Key features

• Built-in engagement tools such as polls, live streaming and Q&As and events
• Light customization around colors, post backgrounds and fonts 
• Community chat channels that allow for real-time conversations within a Facebook Group 

Pricing

Facebook groups are free to use.

Best for: Small communities who want to use Facebook Groups as a way to build an audience before moving to a scalable platform with expanded community features.

Bettermode success stories

To understand how community platforms have impacted real-life business results, we spoke to community managers from companies who found success after launching a community platform. 

Below, learn what type of online community these companies sought out, which all-in-one community platform they used and the results that had an impact on their business. 

Klaus

Klaus, a customer service quality management platform, uses Bettermode to run its own online community platform, Quality Tribe. Quality Tribe is a community for customer service professionals who care about improving customer service quality and providing better experiences. 

“Support communities have played a notable role in Klaus' origin story, from validating early ideas to finding early adopters and customers,” says Klaus Community Manager, Triin Ilves.

For Klaus, launching their own community platform was the next logical step in strengthening the overall customer service industry.
Since its inception, Quality Tribe has grown its community to over 1,000 engaged members. The community has proven to be a resource not only for customer service professionals but also for the Klaus team. 

“Quality Tribe and Klaus' network is a great source for joint partnership projects [including] blog posts, events and webinars, surveys and investigative reports,” says Ilves. “This helps us nurture our brand-led growth through thought leadership in the customer support space by connecting customer support professionals.”

In late 2021, Klaus also began leveraging its online community to organize in-person meetings and events. “Our meetups have proven to be successful not only in connection building but in business growth," says Ilves.

“In 2022, some meetups created a 10x pipeline when compared to event cost for the sales team.”

Writesonic 

Writesonic is an AI tool that helps marketing teams, writers and entrepreneurs produce marketing copy for blogs, sales emails, Google and Facebook ads and more. As modern AI tools are part of a newer sector, Writesonic knew that customer-driven feedback would be essential for the product's growth.

“We created the Writesonic community to connect with our users on a more personal level,” says Meenank Minnu, community manager at Writesonic. "Connecting with the community allows us to get feedback directly. They know the use cases well, which will allow us to better our product experience and grow faster.”

After launching their online community on both Facebook and Discord, Writesonic's customer engagement doubled within the first month. Additionally, community posts by members increased by 1000% in the first two months of implementation and over 200 customer issues were solved with a turnaround time (TAT) of one hour. 

Aside from these impressive growth metrics, Minnu notes that there were unexpected yet positive qualifiable results that came from building a community platform. 

“Our users also showcase their work [in the community platform], which makes us happy to see how the product is being used for a myriad of different use cases that we didn't think of.”

Conclusion

No matter your community goals, all-in-one community platforms like Bettermode empower organizations of all sizes to achieve their goals.

Choosing the right platform starts with understanding what you want to accomplish and how a centralized community space can help you get there.

Looking to gather feedback on your product from users? Bettermode’s flexible tools let you create engaging discussion forums.

Want to provide a space where customers can easily find self-service support? Bettermode offers features tailored for customer-focused communities.

Need to boost employee engagement or streamline onboarding? Bettermode’s knowledge-sharing capabilities can help you build a robust internal resource hub.

The possibilities with all-in-one community platforms are endless, from product feedback to customer support to employee engagement. Before committing, compare features and select a platform that meets your current needs while offering the flexibility to scale as your community grows. With Bettermode, you get a powerful, customizable solution designed to grow alongside your brand.

Get started with Bettermode today; it's free!

This article was originally published on September 6th, 2022, and was updated on November 3rd, 2024.

FAQ

What is the best platform to build a community?

Bettermode is one of the best platforms for building a community. It offers an all-in-one solution for creating engaging and customizable spaces.

What are the community platforms?

Community platforms include tools like Bettermode, Discord, Discourse and Flarum, each designed to foster interaction and collaboration online.

What is the best free community platform?

Discord and Facebook Groups are popular free community platforms, offering robust features for hosting and engaging groups online.

What is the best platform for groups?

Bettermode is ideal for groups, providing powerful tools to organize, engage and scale your community with ease.

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