Books and Guides
Insights on customer engagement, community management, and retention
The 90-day Playbook for Building Brand Communities
Your step-by-step blueprint to achieve success in the first 30, 60, and 90 days of your brand community.
Key Community Trends for 2022
Check out expert insights and uncover 6 ways to drive community success in 2022.
Building a Career in Community Management
Everything you need to know about a community manager’s role and career path.
Customer Community – A Fresh Approach to Customer Success
Jono Bacon, a community consultant, shows how to create a thriving community for customer success.
70+ Techniques to Engage Your Community
Get inspired by actionable and proven community engagement techniques.
Complete Guide to Marketing Your Customer Community
Grow your customer community and boost your brand visibility with powerful strategies.
Identifying Key Community Trends for 2021
Explore the factors driving trends in the community space and learn how to navigate them.
Template for Community Platform Requirement Document
Get started quickly and create a comprehensive requirement document with 25+ checklist items.