min read

Knowledge Base For Customer Support: Everything You Need To Know

Knowledge base software helps you manage and share your team's internal knowledge, and build a public help center for your customers.
Written by
Duncan Elder
Published on
Nov 8, 2022

A knowledge base is a software tool that stores and organizes all your company’s documentation. These are powerful self-service resources that customers can use to find out how to use your product—helping you save on support costs.

You can make a knowledge base more powerful by integrating it with your support community. This will add your user-generated content to the resource.

Duncan Elder
Content writer

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