Knowledge Base For Customer Support: Everything You Need To Know
Knowledge base software helps you manage and share your team's internal knowledge, and build a public help center for your customers.
A knowledge base is a software tool that stores and organizes all your company’s documentation. These are powerful self-service resources that customers can use to find out how to use your product—helping you save on support costs.
You can make a knowledge base more powerful by integrating it with your support community. This will add your user-generated content to the resource.
Articles on community building, customer engagement, customer success, and more
Idea Boards for Product Managers: Best Practices and Tools
Learn the tips, tools, and best practices for idea boards in product management. Organize and prioritize features and communicate your progress to drive customer retention.
A Deep Dive into Discussion Forums - benefits, best practices, and what to look for in a platform
Explore different types of discussion forums, how they can help you meet your business goals, and the best practices for building one.