Understand member behavior using the Fullstory app
Fullstory is a Digital Experience Intelligence (DXI) platform that offers visual analytics, comprehensive session details, and collaboration tools. When integrated with Bettermode, it empowers you to understand member usage patterns, identify issues, and uncover opportunities to improve your site experience through video playbacks of member sessions.
Popular use cases
- Session replay: View complete DVR-like playbacks of how members interact with your site. Use these insights to solve problems members face and improve user experience.
- Segmentation: Perform targeted analysis for different member types by combining site activity data and member properties from Bettermode with data automatically collected by Fullstory to build granular segments.
- Funnels: Create conversion funnels based on actions you want members to take, then analyze drop-off data to improve conversion rates.
Enable the Fullstory app
- Install the app by following the instructions in How to install and uninstall apps on Bettermode.
- After installation, open the app settings and configure the required fields:
- Fullstory Org ID: Enter your Fullstory Org ID. You need this when configuring Fullstory using the Browser SDK NPM package and other client-side integrations. Refer to the Fullstory help instructions to locate your ID, or use the help text provided in the settings.
- User Attributes: Enable this toggle to send the following user information to Fullstory:
- Member ID
- Role (user's role in the site)
- Locale (language of the browser)
- Created At (when the user was created on the site)
When you enable User Attributes, you must also configure:
- User Properties Prefix: Add your desired prefix.
- User Identifier: Choose one of the following options from the dropdown:
- ID: Select this to identify the user in Fullstory using their Bettermode ID.
- External ID: Choose this if you are sending the External ID to Bettermode using Single Sign-On.
- Send Events: Enable this toggle to send the following events to Fullstory:
- member_updated: member information is updated by a member or admin
- member_deleted: member is self-deleted or deleted by an admin
- post_created: post or reply is published and visible to members
- post_updated: post or reply is updated
- post_deleted: post or reply is deleted
- reaction_added: reaction is added to a post or reply
- reaction_removed: reaction is removed from a post or reply
Note: Bettermode sends events to Fullstory for regular members only, not for admins or moderators.
- Click Save settings to complete the configuration.
Testing the integration
The Fullstory script is only injected for non-admin users. To test the integration, log in as a regular member or use an incognito window.