Founded in 1981 and headquartered in Lausanne, Switzerland, Logitech is a global leader in personal peripherals and software. To connect with users and drive product development, Logitech launched a community platform for users to share feedback, join discussions, and shape the future of its innovative digital experiences.
Logitech faced significant challenges with their customer support system, leading them to switch to Bettermode.com as their knowledge base platform. Their primary goal was to create a centralized, easily accessible information repository for their users.
Logitech transformed their customer support approach by implementing Bettermode's knowledge base platform, creating a comprehensive self-service solution that addresses their global customer needs. The platform's strategic implementation has resulted in more efficient customer support operations, with users finding solutions faster through an organized, searchable interface - a move that perfectly aligns with modern customer service trends where users increasingly prefer immediate, self-service access to product-related answers.
Platform Impact
The Product Hub now serves as a centralized knowledge repository with several key improvements:
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