SmartSuite: Making Work Flow Better Together
SmartSuite is a work management platform that streamlines processes, enhances collaboration, and boosts productivity. To foster user connection and continuous improvement, SmartSuite created a community platform where users share insights, give feedback, and collaborate on future ideas.
Key Components of
This Community
What is SmartSuite and Their Community
SmartSuite helps teams turn messy work into smooth sailing by blending the best of spreadsheets and task lists. Their community bridges the gap between the company and users, fostering open dialogue and driving product innovation. It’s a friendly space for sharing tips, organizing work, and helping each other succeed.
- Work management superheroes
- Weekly learning sessions
- Monthly skill-building classes
- Show and tell spotlights
- Helpful guides on hand
How Bettermode Enhanced User Engagement
The SmartSuite Community, powered by Bettermode, became a hub of productivity wisdom. It's a place where beginners to experts share tips and discover new ways to excel. Key features include:
- Product Feedback Channels: Dedicated spaces where users can share their experiences and suggestions, directly impacting product enhancements.
- Beta Testing Programs: Opportunities for community members to participate in early testing phases, providing valuable feedback before official releases.
- Interactive Discussion Forums: Platforms for users to engage in conversations about product usage, troubleshooting, and best practices.
- Exclusive Webinars and Q&A Sessions: Events that connect users with SmartSuite's development team, fostering transparency and collaboration.
- Idea Submission and Voting System: A structured process that allows users to propose new ideas and vote on them, ensuring the most popular suggestions are prioritized.
- Resource Library: A comprehensive collection of guides, tutorials, and FAQs to support users in maximizing their SmartSuite experience.
Story snapshot
About
SmartSuite
- A friendly space where teams discover smart ways to work together and make their jobs easier.
Community Goals
- Make work organization fun
- Share clever workspace tricks
- Help teams work smoother
- Build helpful connections
Approach
- Started weekly help sessions
- Made show-and-tell spaces
- Set up training clubs
- Opened idea sharing spots
Results
- Happier team members
- Clever work solutions
- More productive teams
- Stronger connections
- Better ways to work
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