Bettermode's Commitment to GDPR
The word GDPR should not be something new to you — thanks to the emails that swamped our inboxes last year around May. These emails were crafted to gain or retain permission for ongoing communication and to notify recipients about the updated privacy policy.
Thankfully our business was born in the GDPR era which resonates with our intrinsic belief that every individual must have absolute control over personal data. In fact, this should be treated as a fundamental right. At Bettermode, we advocate data transparency and will always strive to make our customers’ data secure while remaining compliant with GDPR. In case you’re wondering whether currently Bettermode meets the requirements of GDPR or not, the answer is, yes.
The current state of GDPR
General Data Protection Regulation (GDPR) is a relatively new, and the most comprehensive data protection law for the residents of the EU. It applies to any company that works with the personal data of EU residents; this essentially means every major company needs to adhere to this regulation (owing to the very nature of the internet). So, for any business that offers products or services in the EU, and as a part of the business operation, collects and processes personal information, the law would be applicable.
The severity and seriousness of any law can be gauged by the imposed fines in case of violations. Well, French data regulator CNIL fined Google €50 million because of the GDPR breach this year in January.
Before we move to our efforts for GDPR compliance, let’s first understand our inherent approach toward security and privacy.
Our commitment to privacy and security
Our product has been built from the ground up with the guiding principles of ‘Privacy by Design‘. We are confident of being the market leader when it comes to the implementation of privacy and security in community software platforms. Our team and external vendors from security and legal services have spent significant time auditing the platform’s security features.
Bettermode Platform is also SOC II compliant which is the gold standard in data protection.
Our security and privacy framework is based on three key elements:
- Data and information integrity
- Continuity
- Business efficiency
Data and information integrity
We ensure the security of customer information by deploying Advanced Encryption Standards both during transit and at rest.
Continuity
We maintain the availability of our services by proactively minimizing security risks through continuous penetration, vulnerability, and risk assessments.
Business efficacy
Ensure superior business value delivery by continuously adopting and implementing top-notch industry guidelines for data collection, storage, and processing.
Your data, your control
Bettermode does not mine, store, or attempt to access any special or sensitive categories of personal data. To be specific, we collect the following data:
- Name
- Contact information such as email address and phone number
- Job title, biography, location, social media links, and pictures
- IP addresses
- Cookie data (only for service functionality; Bettermode does NOT track users across different domains/communities)
Your organization is in control of this data at all times, including how long we store your data and when we delete it. Your company also owns and has full control over users’ contributions to the community including questions, answers, posts, comments, etc.
The Bettermode application has the ability to set user permissions to limit access to data export, moderation, and other features.
Gold standards in encryption
Whether data is being transferred or stored, all customer data is secured with the latest encryption algorithms and technologies.
At rest, data is stored in DigitalOcean infrastructure located in New York (NYC1) data centers. Data is also encrypted, which means that the data on a Volume is not readable outside of its storage cluster. Additionally, we utilize LUKS encrypted disk on our volumes. This means that the disk will need to be decrypted by the operating system in order to read any data.
During transit, either externally or internally between Bettermode services, data is encrypted using TLS 1.2 with AES 256-bit encryption to ensure data protection at all times. Bettermode SSL certificates are issued through Let’s Encrypt, and when Bettermode sends data to third-party systems data is encrypted by leveraging the SSL certificates owned by our partners. All our agreements with sub-processors require that data only be transferred pursuant to Privacy Shield Certifications or mutually executed Standard Contractual Clauses.
Robust data infrastructure with regular backups
Our SaaS platform is 100% cloud-based — we do not operate our own physical servers, routers, load balancers, or DNS servers. All of our servers are within our own virtual private cloud (VPC) with network access control lists (ACLs) that prevent unauthorized requests from reaching our internal network.
We use intrusion detection with a robust Security Information and Event Management (SIEM) system to immediately identify and respond to any threats, in coordination with 24/7 pagerduty service.
All production database instances have streaming backups via database replicas in addition to daily full snapshots. These backups are stored in a separate DigitalOcean account which is protected by a multi-factor authentication token.
GDPR compliance initiatives at Bettermode
Coming to GDPR, there are three key initiatives that we have undertaken. Given below are the salient points:
Privacy by design
All the processes and business operations including engineering, marketing, sales, and customer support have been built by ingraining privacy principles right at the conceptual stage.
Responsibility
We take responsibility for data protection at utmost priority. Our leadership team and all the team members are committed to upholding by the established privacy policy. Apart from that our leaders will continuously review and build frameworks to further strengthen the data protection policies at Bettermode.
Rights of access and individual rights
In accordance with GDPR, we are committed to respecting various rights of individuals along with the rights of access by the data subject.
This brings us to the exact features we have built under GDPR.
Features built for various GDPR directives
There are several key directives mandated by GDPR for data protection. Because we’re so much in love with data security and privacy, at Bettermode, we have made a conscious decision to extend it Globally, not just for the EU region.
Given below are the key features we have built:
Right to be forgotten
Summary: Provide the user with the ability to remove their private data from our services.
The most important aspect of the right to be forgotten is the ability to delete your account. Once you request for us to delete your account, we will remove any personally identifying information you may have provided us from your account (name, email address, encrypted password, title, biography, URL, picture, etc.). The visible name on your account will be changed to “Anonymous” and effectively the account will no longer be identifiable as your account.
Restriction of processing
Summary: To allow the user to control how their personally identifying data is being used.
Any personally identifying data that Bettermode stores are for the purpose of being able to contact you about your contributions, provide better feed recommendations, or voluntarily show information about you to other users (biography, homepage, location, etc).
Users are able to contribute to the community anonymously. In this case, we create a random hashed identifier for the users so they can modify their contributions. The anonymous contributions are not processed and other users are not able to identify the contributor in any way.
Right to data portability
Summary: You have the right to access/download the data we store about you.
Bettermode does not store personally identifying data beyond the information that is available in your public profile. Since this data is plainly available in your profile we do not provide a means for you to export this data.
There are the following exceptions to this:
IP addresses
If you visit a Bettermode community the IP address of your computer is stored in our web logs for 7 days before our servers automatically delete them. This data is almost never used by anyone: the only time we look at the IP addresses is if our sites are adversely impacted by the actions of some unknown users.
User’s Interests
To provide better feed recommendations, Bettermode stores topics that users are interested in based on their browsing behavior. You can request a full export of this data by sending an email to [email protected] with a link to your profile. The Bettermode team will send a full export of the data we stored in CSV format in less than 48 hours.
Right to rectification
Summary: You have the right to correct your data.
Bettermode allows all users to update their personally identifying information including their name, email, biography, location, homepage, and social media links in their profiles.
Right to be informed
Summary: You have the right to be informed about how we use your data in plain English.
Our privacy policy, as well as other policies, have always been written by humans for human consumption. We abhor legalese and not speaking in direct terms.
Right to access
Summary: You have the right to access the data that we collect about you.
Bettermode makes all of the data we collect on your behalf, privately identifying or not, available to you. The only exception to this is the IP addresses we store for 7 days – see above for details.
And then there are cookies
The fact that end users are using our web pages does not mean they automatically consent to all cookies and/or tracking. We have therefore included a default cookie consent form in our platform. This provides the end user with a choice, in compliance with the GDPR stating that all given consent to cookies needs to be done with clear affirmative action.
The path ahead
GDPR is a comprehensive and solid framework for data protection. Bettermode will always remain committed to compliance by tracking and implementing the guideline changes and evolution of the regulation with time. We’ll also continue to adopt industry best practices to always protect our customers
