Resources

Books and Guides

Insights on customer engagement, community management, and retention
40
 min read

Customer Support Paradigm: Trends and Predictions from SaaS Leaders

Analysis of the current trends, tools, challenges, and future predictions in customer support.
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210
 min read

The 90-day Playbook for Building Brand Communities

Your step-by-step blueprint to achieve success in the first 30, 60, and 90 days of your brand community.
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316
 min read

Complete Guide to Marketing Your Customer Community

Grow your customer community and boost your brand visibility with powerful strategies.
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215
 min read

70+ Techniques to Engage Your Community

Get inspired by actionable and proven community engagement techniques.
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185
 min read

Template for Community Platform Requirement Document

Get started quickly and create a comprehensive requirement document with 25+ checklist items.
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216
 min read

Definitive Guide to Launching a Customer Community

Uncover the end-to-end steps required to successfully launch online communities.
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125
 min read

Customer Community – A Fresh Approach to Customer Success

Jono Bacon, a community consultant, shows how to create a thriving community for customer success.
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176
 min read

Building a Career in Community Management

Everything you need to know about a community manager’s role and career path.
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